Birmingham, West-Midlands, West Midlands



Job Description

Job purpose:

1: To co-ordinate the administration and office management of the Birmingham office and carry out all associated tasks.

2: To provide admin support to the Operations Manager and the case work team.

3. Flexibility to provide support to the Reception when required.

Main duties and responsibilities of job

  • Post handling; incoming, outgoing, letter preparation, making telephone calls, monitoring
  • Input new files and key information onto the database, support with basic monitoring and collection of data.
  • Supporting location of lost files, supporting organisation of files, assisting in locating files before appointments, maintain filling system
  • Assisting caseworkers/ advisors with admin; preparation of letters- case closure letters, faxing, photocopying, maintain information, call clients pre and post appointments, provide key data- support with admin of projects inclusive of appointment booking.
  • Taking team meeting minutes, agenda and team meeting preparation
  • Management support with creating basic reports, minute taking, room booking, ordering (event planning), creating basic reports, maintaining records for projects, keeping stats and creating case studies.
  • Managing petty cash, volunteer expenses monitoring destitution fund, stationery orders
  • Reception duties when required

To carry out any other administrative tasks deemed necessary for this role in a busy office environment and support other RMC roles if needed.

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