West Midlands
£22,434-24,717 (dependent on length of experience and ability to supervise other OISC-regulated colleagues)
Contract, Part-time, Full-time
This recruiter is scheduling interviews as the applications come in. So apply now!
Job description

Purpose and Scope of the Role

The Refugee & Migrant Centre are one of the biggest charities in the field. We are renowned for our work in assisting refugees and migrants through crisis and disadvantage; we remove barriers to integration and help our clients to become equal citizens. We are now recruiting Caseworker roles to be based across our 3 branches in Birmingham, Wolverhampton and Walsall.. This is an exciting time to be joining the team, as we grow to meet our aspirations.


Job Description Caseworker- OISC-regulated Level 1

Reporting to: Casework team managers   

Responsible for:  Designated advisors and/or volunteers.

Salary:  £22,434-24,717 (dependent on length of experience and ability to supervise other OISC-regulated colleagues) 

Hours: 35 (full time)

Contract: 24 months with the possibility of extension  Probation period: 6 months

Location: RMC’s offices in Birmingham, Wolverhampton and Walsall – working across branches may be a requirement.


Purpose of the Job:

·         To provide professional and effective OISC regulated casework as well as advice, guidance and support to a broad range of RMC’s service users.

·         To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.

·         To support and supervise colleagues on a lower level of OISC regulation and designated volunteers.

·         To deliver presentations and represent RMC at meetings/events when required by management.

·         To take responsibility of projects related to the job

Principal Tasks

Working within the team

·         To ensure the requirements of OISC are respected and met during the delivery of immigration-related advice and casework.

·         To assist the senior colleagues and managers in order to drive efficiency, quality, systems improvement and target achievement.

·         To supervise and/or manage colleagues on a lower level of OISC-regulation and designated volunteers.

 Casework and advice

·         To offer advice & casework to service users with various aspects related to their immigration case.

·         To deliver the appropriate level of casework either independently or under supervision, depending on the level of OISC registration.

·         To provide appropriate support and mentoring to any caseworkers and/or advisors that are under this role’s supervision.

·         To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.


  • To be responsible for the day to day delivery of specific projects if requested by the Senior Management Team–this is flexible and could change depending on the nature of funding.

·         To represent RMC at external meetings and events when required by senior colleagues. 

·         To maintain effective working relationships with partners and stakeholders.

Additional documents
JD (.docx)
Application form (.docx)
Check commute
Starting Address
Mode of transport
Refreshed on: 06 September 2020
Closing date: 06 October 2020
Tags: Advice, Information

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