West Midlands
£20,456 - £25,694 per year
Contract, Part-time, Full-time
Job description

Purpose of the Job:

·         To provide professional and effective OISC regulated casework as well as advice, guidance and support to a broad range of RMC’s service users.

·         To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.

·         To support and supervise colleagues on a lower level of OISC regulation and designated volunteers.

·         To deliver presentations and represent RMC at meetings/events when required by management.

·         To take responsibility of projects related to the job

Principal Tasks

Working within the team

·         To ensure the requirements of OISC are respected and met during the delivery of immigration related advice and casework.

·         To assist the senior colleagues and managers in order to drive efficiency, quality, systems improvement and target achievement.

·         To supervise and/or manage colleagues on a lower level of OISC regulation and designated volunteers.

 Casework and advice

·         To offer advice, advocacy and support to service users with various aspects related to their welfare as requested by the management of RMC and funders’ requirements.

·         To deliver the appropriate level of casework either independently or under supervision depending on the level of OISC registration.

·         To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.

·         To provide appropriate support and mentoring to any volunteers that are under your supervision.

  • To be responsible for the day to day delivery of specific projects if requested by the Operations Manager–this is flexible and could change depending on the nature of funding.

·         To represent RMC at external meetings and events when required by senior colleagues. 

·         To maintain effective working relationships with partners and stakeholders.

Posted on: 12 June 2020
Closed date: 12 July 2020
Tags: Advice, Information

The client requests no contact from agencies or media sales.