West Midlands Wolverhampton, West Midlands

£16,772 - £18,560 per year

Contract, Full-time

Job Description

Purpose of the Job:

  • To provide professional and effective advice and guidance to a broad range of service users of RMC.
  • To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.

Principal Tasks

Working within the team

  • To ensure the professional and organisational requirements are respected and met during the delivery of advice.
  • To assist the senior colleagues in order to drive efficiency, quality, systems improvement and target achievement.

 Casework and advice

  • To offer advice, advocacy and support to service users with various aspects related to their welfare as requested by the management of RMC and funders’ requirements.
  • To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.
  • To provide appropriate support and mentoring to any volunteers under supervision.
  • To represent RMC at external meetings and events when required by the senior colleagues. 
  • To maintain effective working relationships with partners and stakeholders.