The Refugee and Migrant Centre (RMC) is an established and vibrant charity working with new communities in the Black Country and Birmingham. We are seeking a Resettlement Manager to manage our resettlement programmes in Wolverhampton and Walsall.
About the role
The aim of this role will be to manage and work as part of a team to enable and empower newly arrived often vulnerable refugees to settle into their new communities with confidence.
As a Resettlement Manager you will have responsibility for the service delivery, monitoring and ensuring you are meeting funder targets. You shall provide a wraparound service to our clients across Wolverhampton, including services around housing, health, education and employment.
There would be a requirement to record and document contact using online systems, ensuring an evidence based practice model of working and seamless support delivery for our clients. As the manager you would be required to report and feedback on all findings, taking remedial action where required.
Purpose of post
- To manage a high quality holistic service to enable refugee families and/or individuals to sustain independence within their new communities.
- To develop and maintain effective partnerships with voluntary and statutory sector stakeholders to ensure the provision of appropriate services to newly arrived refugees.
- To undertake line management responsibilities as agreed with head of Services
- To record, monitor and evaluate all aspects of the programme and complete monitoring and feedback reports of outcomes for funders to a high standard.
- To train, develop and support staff and volunteers in all aspects of the service
Main duties and responsibilities
For service delivery
- To ensure the effective development, management, monitoring and delivery of the resettlement team and any additionally funded projects or posts which are developed in the region connected to this service.
- To devise and deliver a comprehensive action plan for welcoming the refugees from preparation prior to arrival and support for the first year and beyond. This includes but is not limited to:
- Checking suitability of properties with housing partner
- Welcoming families upon arrival at a UK airport
- Registering with GP’s, dentists and opticians; attending medical assessments and appointments; securing appropriate specialist medical care and liaising with different health services;
- Working with Social Services to ensure all special needs are addressed;
- Registering for Biometric Residence Cards and benefits, ensuring that refugees understand their financial rights and responsibilities;
- Providing on-going orientation to the UK – information, classes, workshops and visits by key statutory services;
- Registering and supporting children with local schools;
- Facilitating access to ESOL (English for Speakers of Other Languages) classes for all newly-arrived adults;
- Sign-posting and assisting in training, education and employment to ensure long term independence;
- Organising trips and outings to places of interest and providing opportunities for social interaction.
- To provide holistic support around all areas of need including housing, welfare, employment, substance misuse, family reunion, health and social engagement.
- To lead on ensuring effective liaison and communication with RMC’s housing provider and other sub-contractors for the resettlement service in the region.
- To lead on casework management and provide direction and support to the resettlement team of staff and volunteers.
- To maintain and develop excellent working relationships with and between external stakeholders in order to improve the availability of mainstream and specialist services for newly arrived refugees.
- To plan the project’s services, ensuring appropriate liaison with colleagues, other RMC teams and external partners.
- To ensure the provision of high quality services that are responsive to the needs of clients and that meet internal and external quality standards
- To develop methods of receiving appropriate user and stakeholder feedback.
- To ensure that the project operates at all times within the principles of impartiality and confidentiality, and in accordance with RMC’s values, principles, policies and procedures.
- To ensure that the project has regular feedback on its services from users, refugee community organisations and other partners and, as necessary, to modify and improve services in the light of the feedback.
- To ensure that the service is delivered sensitively, in ways which respect the culture, personal history and situation of all its users.
- To provide written and oral reports as required.
- To have financial accountability for funding administered to the families.