Walsall, West Midlands
£19,939.0 per year
Contract, 12, Full-time
Job description


Job Description                                           Tenancy Sustainment Officer

Reporting to                                                  Resettlement and Integration Coordinator

Responsible for                                           Volunteers

Salary                                                    £19,939       

Hours                                                             35 hours per week

Contract                                                12 months

Probation                                              4 months


Location                                                        Walsall with occasional travel to our Birmingham and Walsall office


Purpose of the Job:  

You will have insight and knowledge of housing related issues and regulations, you will work within the Resettlement and Integration Team on the delivery and development of our housing and tenancy sustainment provision for newly arrived Refugees who are being resettled in the UK.  


You will have three areas of specific focus;

  • Conducting casework with newly arrived families collaborating with colleagues to ensure housing rights and responsibilities are understood and advocated for


  • Engagement and liaison with statutory agencies and social landlords as well as delivery partners


  • Utilising your expertise in welfare benefits, HRA, and the housing options to provide training workshops to clients and RMC staff



Duties include;


  • Providing expert advice to clients on their housing rights, responsibilities and entitlements to enable them to sustain and manage in their accommodation as part of a wider community


  • To work with colleagues to ensure clients are supported to access the full extent of resources and provisions that they are entitled to; immigration, welfare, health, housing, local groups in their neighbourhoods and any other as required or identified


  • To engage with our housing partners to ensure property checks are completed prior to arrival as well as throughout the lifetime of the project, addressing quality concerns and supporting the local authority in raising housing standards


  • Working in collaboration with key partners and providers to address any issues arising in terms of housing related issues


  • To safeguard vulnerable clients as per RMC Safeguarding policy


  • To mediate between landlords, housing providers, LA and our clients to offer remedial action and assistance to prevent evictions


  • To work proactively, analyse data to provide adequate intervention; with an ability to coordinate support across all services to meet need


  • To negotiate and work collaboratively with the team and agencies to support our clients to sustain their tenancies.


  • To work with resettled refugee families to empower and enable them to sustain their housing inclusive of income maximisation and community integration




  • In order to deliver the stated aims of this post, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed


Job spec


  • In-depth knowledge of the social and private sector housing field– law, legislation and client’s rights, responsibilities and entitlements - Essential
  • Ability to create and deliver workshops to enable individuals sustain tenancies Essential
  • Experience of delivering presentation and workshops tailored to key audiences Highly Desirable
  • Excellent record keeping and reporting skills with the ability to work on own initiative to meet KPI’s and project outcomes Essential
  • Confident in advocating for clients with external partners and agencies Essential
  • Up to date knowledge and delivery experience of the benefit and welfare system- especially Universal Credit Essential
  • Knowledge of the Homelessness Reduction Act and ability to safeguard vulnerable individuals from homelessness Essential
  • Demonstrable experience of providing outreach support for individuals within community settings, maintaining professional boundaries at all times Essential
  • Experience of working with vulnerable client groups and supporting them to access realistic options Essential
  • Ability to work in partnership with different teams and funders; having a collaborative approach to working Essential
  • Ability to work flexibly across several projects in a high pace environment Essential
  • Commitment to equality and diversity Essential
  • Experience of working in a multicultural environment and sensitivity towards other cultures Highly desirable
Posted on: 02 August 2021
Closed date: 01 September 2021
Tags: Support Worker

The client requests no contact from agencies or media sales.