Durham, County Durham

£20,163 per year pro rata

Permanent, Part-time

About the organisation

We help members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their... Read more

Job Description

Job title: Advice and Information Officer

Area: Tees Valley

Directorate: Operations

Contract: Permanent – Part-time 17.5 hours Hours per week

Flexible Monday to Friday

Salary:  FTE £20,163 per annum pro rota

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

  • A desire to provide a great customer service and support

  • Enjoy and thrive in working in teams and with others

  • Passionate about supporting the Armed Forces community and honouring their contribution

  • Come to work each day to be the best you can and to learn and develop

  • An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

We’re making big changes. We are becoming more accessible, easier to reach and providing a more integrated service for the Service community.  The focus for our Area teams will be on getting out into the community, reaching out to those we support through GP surgeries, hospitals, local authority services and charities we work with, making sure we’re accessible to many more people in locations across the country. 

As a Royal British Legion Advice and Information Officer for the Northern Area, you will work with individuals eligible for Legion assistance to help them access the right support in a timely and seamless way in areas such as finance, employment, health or housing advice or overcoming temporary crises. You will be based in the south of the area and will spend your time providing advice and information about all aspects of the Legion's work to those living in and around Tees Valley and the wider Northern Area

Accustomed to providing advice and information support to customers, you'll have an understanding of statutory welfare provision and experience of building relationships with a range of different agencies. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting our beneficiaries.

It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.

There is a requirement for travel across the Northern Area; therefore, a full driving licence and use of a car is desirable for this role with motor mileage being paid.

How to Apply

Please apply clicking apply online

Closing date for this role is 31st May 2019