Job title: Advice and Information Officer
Region: South West Midlands
Contract: 12-month Fixed Term Contract
17.5 hours per week (flexible)
Salary: FTE £20,163 per annum pro rata
About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.
Our Values and Behaviours
Does the following describe you?
A desire to provide a great customer service and support
Enjoy and thrive in working in teams and with others
Passionate about supporting the Armed Forces community and honouring their contribution
Come to work each day to be the best you can and to learn and develop
An encourager, eager to share your knowledge and experience to help others
If so then we would like you hear from you….
As an Advice and Information Officer, you will be primarily involved in supporting the Legion’s Pop In Centre in Bristol. You will be working with a team of committed volunteers to provide advice and information about all aspects of the Legion's work.
You will be accustomed to providing advice and information support to customers; you'll have an understanding of statutory welfare provision, in particular, benefit applications. You will have experience of building relationships with a range of different agencies and supporting volunteers. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting our beneficiaries to access online information for themselves.
It is essential you have empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.
Whilst the post is based in our office in Bristol, travel may be required, and a full driving license and car are therefore essential to this role.
How to Apply
Please apply clicking ‘Apply Online’
Closing date for this role is Sunday 13th October 2019