SE1, London
£29,268 per year pro rata
Contract, Full-time
Job description


Job title: Advice and Information Team Leader (South Region)

Region: London HQ

Directorate: Operations

Contract: Fixed Term Contract, Maternity Cover until 13 March 2020

Salary: FTE £29,268 per annum (£24,816 plus London Weighting £4452) pro rata



About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.


Our Values and Behaviours

Does the following describe you?


  • A desire to provide a great customer service and support

  • Enjoy and thrive in working in teams and with others

  • Passionate about supporting the Armed Forces community and honouring their contribution

  • Come to work each day to be the best you can and to learn and develop

  • An encourager, eager to share your knowledge and experience to help others


If so then we would like to hear from you ….


The Role


Now it’s your chance to play a leading role in making a difference to the lives of those who served their country and their families.  Working with our members, volunteers, statutory authorities and other Armed Forces charities, you will be tasked with understanding of the needs of the Armed Forces community and work of The Legion, raising public awareness and reaching more beneficiaries.

Working with the London Area Manager, you will lead a team of Case Officers, an Advice & Information Officer and volunteers, ensuring our beneficiaries receive the information, signposting and support they need; whether that is face-to-face or via our Contact Centre and online information portal. You’ll co-ordinate this support, planning and arranging out-reach into all parts of the community.


For this exciting role, you will need to have management experience in a customer focused environment and will have experience of running a busy case-work service. You will also have a good understanding of the scope and provision of statutory welfare support services and Armed Forces service entitlements.  A strong team player and communicator, you will have an empathy with the Armed Forces community and be confident in both leading staff and volunteers as well as working with web-based systems.


The role is based in London with frequent travel around the city with some national travel.


The post of Advice and Information Team Leader is subject to an enhanced DBS check.


How to Apply

Please apply clicking ‘Apply Online’


Closing date for this role is: Wednesday 25th September 2019 with interviews on Tuesday 1st October 2019








More about The Royal British Legion
The Royal British Legion

We help members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their... Read more

Posted on: 11 September 2019
Closed date: 25 September 2019
Tags: Advice, Information, Operations