£33,250 - £35,150 per year
Permanent, Full-time
Job description

Job Title: Advice and Information Team Leader, Northern Ireland

Region: Northern Ireland – Home Based

Directorate: Operations

Contract: Permanent, Full Time, 35 hours per week

Salary: £30,600 to £31,600 per annum


The Role

At the Royal British Legion, we believe in building on potential. As an Advice & Information Team Leader your ability to ensure that each office in your region delivers high quality person centred advice and support to beneficiaries, members and the public could have a real impact on people’s lives.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

As an Advice & Information Team Leader you will be responsible for holding regular complex case discussions with your team members to ensure that complex and vulnerable clients are well supported.

If successful, the main duties of your role will be to:

  • Manage the services and support provided by team members and volunteers, ensuring this meets appropriate quality standards and delivers personalised, outcome focussed, flexible support in accordance with Legion policies and best practice.
  • Ensure individual cases are allocated and supported in an integrated way that best meets the beneficiaries’ needs and where appropriate referrals made to specialist Legion advisors, Legion services (e.g. break centres, care homes etc.) or other statutory or non-statutory providers as necessary.
  • Co-ordinate the allocation of resources and planning of support activities within the welfare team, planning regular or peripatetic beneficiary support sessions in secondary locations drawing on inputs from other charities and providers as appropriate.
  • Oversee caseloads and monitoring volume, ensuring that trends are identified and fed back to inform area and national resource planning and, collecting appropriate casework data, to inform local lobbying/service improvement campaigning. Ensure effective case management is undertaken and standards are maintained through regular audit of casework.
  • Ensure team members maintain a knowledge and understanding of services and support available from the Legion, statutory and other local providers. Identify and explore opportunities for joint-working or collaboration with the aim of extending and improving the support available to beneficiaries and ensuring this is provided in a co-ordinated way. Providing, where appropriate, information on local services to the knowledge management team to inform the knowledge database.


This role is home based but we have adopted a hybrid working model, where you will still travel regularly to meet with staff.  A full driving license and access to a vehicle is therefore essential and you will be required to live within the region.

This role is subject to an Enhanced DBS check.


the Royal British Legion – Careers in Advice and Welfare

Across the country, in every city and on every street, the RBL is there to support our Armed Forces community.

Every day, everyone in our Advice and Welfare teams dedicate themselves to bettering the lives of those in this community.

Be it a conversation about financial support, physical and mental wellbeing, employment, housing, independent living or social support – working in these teams means the time you’d spend with those who need our help, and the advice you’d offer, could have a profound effect on their lives.

It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive.

We also want those who need our support to be able to get it when they need it, and from those best placed to give it. Which is why we’ve invested in multi-channel support services.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.


Diversity Statement

We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation.

We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact

How to Apply

Please click 'Apply online’

Closing date for this role is: Thursday 14th July 2022

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

More about The Royal British Legion

We help members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their... Read more

Posted on: 23 June 2022
Closed date: 14 July 2022 at 23:59
Tags: Operations

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