Lichfield, Staffordshire
£23,800 to £25,500 gross per annum
Permanent, Full-time
Job description

Job title: Assistant Visitor Services Manager

Directorate: National Memorial Arboretum

Contract: Permanent. Full Time, 35 hours per week

Salary: £23,800 to £25,500 gross per annum


About the National Memorial Arboretum

The Arboretum is the UK’s year-round centre of Remembrance and part of The Royal British Legion.  We are the Nation’s centre of Remembrance, freely open to all. Our 150-acre landscape is home to over 25,000 trees, punctuated by 400 memorials that recognise the service and sacrifice made by the Armed Forces, emergency services and civilian organisations to our country.

The Arboretum in one of the UK’s leading visitor attractions and we welcome over 300,000 people through our doors each year.  They come to explore our site, learn more about the fascinating stories behind our memorials, spend time in our woodlands, and to attend some of the 250+ events that take place each year.

The Arboretum is an award-winning destination, including the 2018 Visit England Awards for Excellence: Large Visitor Attraction of the Year (Gold).


Our Values and Behaviours

Does the following describe you?

  • The ability to deliver world-class customer service.
  • An encourager, eager to share your knowledge and experience to inspire others.
  • Able to work with a broad range of internal and external stakeholders.
  • Possessing the flexibility to excel in a fast-paced visitor attraction.
  • Eager to come to work each day to be the best you can and to learn and develop.

If so, then we would like you hear from you ….


The Role

We are looking for an experienced individual to become a key member of our Visitor Services team, where you will help us to provides excellent customer service.  You will support the Visitor Services & Retail Manager to plan and deliver a range of strategic initiatives to create a world-class inspirational setting that is freely open to all.  To manage the daily operations of the Visitor Services team to deliver exceptional experiences and to achieve income against agreed targets.  To ensure that all visitor service operations are carried out in accordance with the Arboretum’s health and safety, wellbeing, and security protocols.

You will have experience of customer facing roles within a leisure environment or visitor attraction, you will have the ability to supervise staff and volunteers.  You will have excellent communication and inter-personal skills, together with organisation and planning experience.

This role requires weekend and bank holiday working on a regular basis and some evening work to support Arboretum events.


How to Apply

Please apply by clicking ‘Apply online’.

Closing date for this role is Monday 3rd May 2021.


We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

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Posted on: 19 April 2021
Closed date: 03 May 2021
Tags: Management