£25,813 - £27,228 per year
Permanent, Full-time
Job description

Job Title: Benefits, Debt and Money Advisor

Region: Bristol, Gloucestershire, Herefordshire and Worcestershire (Homebased)

Directorate: Operations

Contract: Permanent, Full Time, 35 hours per week

Salary: £25,813 to £27,228 per annum


The Role

At the Royal British Legion, we believe in building on potential. As a Benefits, Debt and Money Advisor, covering the Bristol, Gloucestershire, Herefordshire and Worcestershire region your ability to ability to provide specialist debt and welfare benefit advice, could have a real impact on people’s lives. A clean driving license and access to your own vehicle is essential in being able to undertake this role.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

As a Benefits, Debt and Money Advisor you will be responsible for providing a comprehensive community-based debt or welfare benefit advice service to beneficiaries who are experiencing difficulties, advising on their legal position and all the suitable options available through a mixture of face-to-face, telephone and email interactions.

If successful, the main duties of your role will be:

  • Provide specialist level debt casework, advising on legal position and all suitable options debt options, maintaining professional advice standards in line with the Financial Conduct Authority.
  • Provide specialist level welfare benefits casework including the preparation of written submissions and representation at first tier tribunal.
  • Carry out complex benefit calculations and income maximisation through the take up of appropriate benefits, identifying and advising on entitlement.
  • Act for the client where necessary; drafting letters, obtaining medical evidence, and researching case law as appropriate.
  • Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation, using the IT software provided.
  • Develop and maintain local contacts with agencies and charities associated with debt and benefit issues. These will include MOD, DWP, NHS, local authorities, and service charities.

Please note this role will be Home based with occasional travel to RBL offices and/or throughout the region. This position is subject to pre-employment checks including an Enhanced DBS check.

About the Royal British Legion

Across the country, in every city and on every street, RBL is there to support our Armed Forces community.

It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive.

If you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, whatever your background, we think you’ll find a role here that works for you, with career opportunities right across the UK.

Diversity Statement

We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation.

We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact.

How to Apply

Please click ‘Apply Online’

Closing date for this role is: Sunday 10th July 2022

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.



More about The Royal British Legion

We help members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their... Read more

Posted on: 16 June 2022
Closed date: 10 July 2022 at 23:59
Tags: Advice, Information