Remote
£25,813 - £26,550 per year
Permanent, Full-time
Job description

Job title: Case Officer 

Region: Northern Area – home based in the North East 

Directorate: Operations 

Contract: Permanent, Full Time, 35 hours per week 

Salary: £25,813 to £26,550 per annum 

About The Royal British Legion 

Careers in Advice and Welfare 

Across the country, in every city and on every street, the Legion is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it's needed. 

Every day, everyone in our Advice and Welfare teams dedicate themselves to bettering the lives of those in this community. 

Be it a conversation about financial support, physical and mental wellbeing, employment, housing, independent living or social support – working in these teams means the time you’d spend with those who need our help, and the advice you’d offer, could have a profound effect on their lives. 

It's this mission, this scale, this challenge and the values we all live by, that makes the Legion such a fulfilling place to thrive. 

We also want those who need our support to be able to get it when they need it, and from those best placed to give it. Which is why we’ve invested in multi-channel support services. 

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK. 

The Role 

Case Officers are vital to the way in which The Royal British Legion delivers our welfare services.  They are responsible for ensuring that our beneficiaries receive appropriate welfare support and advice in an integrated and seamless way which provides a person-centred solution based on a thorough analysis of circumstances and needs.  

The post-holder is required to develop and manage individual support solutions, drawing on inputs from a wide network of professionals, agencies and volunteers.  Working as part of a team you will be responsible for assessing our beneficiaries needs and drawing on support from our regional specialist teams and other providers as necessary, ensuring that support is made available in an integrated way.  

You will be required to develop and maintain a thorough and detailed understanding of direct Legion support services and other statutory and non-statutory assistance. 

You will manage individual cases and authorise the payment of crisis grants to those in urgent need of support.  In addition, you will help to manage a team of volunteers and supervise their activities and workload, assisting in the recruitment and training of this vital resource. 

You will be required to reside within this geographical area (North East of England) and a full driving license and access to a vehicle is essential. 

The role is subject to relevant employment checks, including Enhanced DBS Clearance. 

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required. 

Diversity Statement 

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us. 

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be. 

It’s why we welcome applications from people with diverse backgrounds and experiences. 

How to Apply 

Please click ‘Apply Online’. 

Closing date for this role is: Sunday 5th June 2022

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible. 

More about The Royal British Legion

We help members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their... Read more

Posted on: 13 May 2022
Closed date: 05 June 2022 at 23:59
Tags: Advice, Information

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