England, United Kingdom
£24,816 per year
Contract, Full-time
Job description

Job title: Case Officer – South East

Region: Homebased, South East

Directorate: Operations

Contract: 12 Month FTC (Maternity cover) Full time 35 hours per week

Salary: £24,816 per annum


About The Royal British Legion


The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.


Our Values and Behaviours


Does the following describe you?

  • A desire to provide a great customer service and support

  • Enjoy and thrive in working in teams and with others

  • Passionate about supporting the Armed Forces community and honouring their contribution

  • Come to work each day to be the best you can and to learn and develop

  • An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you….


The Role


We’re making big changes. We are becoming more accessible, easier to reach and providing a more integrated service for the Service community.  The focus for our Area teams will be on getting out into the community, reaching out to those we support through GP surgeries, hospitals, local authority services and charities we work with, making sure we’re accessible to many more people in locations across the country. 


As a Case Officer, you will work with individuals eligible for Legion assistance to help them to access the right support in a timely and seamless way in areas such as finance, employment, health or housing advice or overcoming temporary crises. You will also support the work of our volunteer caseworkers. A self-starter, confident at working independently, you will be responsible for forging successful relationships with statutory bodies and other agencies to maximise our reach and impact.


An experienced and customer focused case manager, assured in advocating on behalf of clients, you will have a good understanding of the UK benefits system and be used to working across multiple agencies. You’ll also need to be a strong team player, with excellent communication, planning and organisational skills. 


It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.


A valid UK driving licence is essential. This is a maternity cover post, commencing on 03 August 2020, ending 02 August 2021. Internal secondment will be considered for this role.


How to Apply


Please click ‘Apply Online’



Closing date for this role is Sunday 12th July 2020

Successful candidates will be invited to a virtual interview

Additional documents
Case Officer JD (.pdf)
More about The Royal British Legion
The Royal British Legion

We help members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their... Read more

Posted on: 30 June 2020
Closing date: 12 July 2020
Tags: Advice, Information, Operations
Job closes in 2 days
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