SE1, London
£46,452 per annum (£42,000 plus London Weighting £4,452)
Permanent, Full-time
Job description

Job title: IT Operations Manager

Region: London Haig House

Directorate: Information Management & Technology (IM&T)

Contract: Permanent, Full Time – 35 hours per week

Salary: £46,452 per annum (£42,000 plus London Weighting £4,452)



About the Royal British Legion


The British Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.


Our Values and Behaviours


Does the following describe you?

  • A desire to provide a great customer service and support
  • Enjoy and thrive in working in teams and with others
  • Passionate about supporting the Armed Forces community and honouring their contribution
  • Come to work each day to be the best you can and to learn and develop
  • An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you….


The Role

The IM&T department is going through an exciting period of change in our role as a critical enabling support service to deliver the Legion’s ongoing vision and strategy.

We are seeking a progressive and dynamic individual who will play a key role in managing the British Legion’s IT Infrastructure and the technical team who support this. Providing third line technical support to 1600 staff based throughout the UK, the IT Operations team strive to handle all escalations consistently and efficiently with a strong focus on customer service.

Reporting into the Head of Service Delivery you will be responsible for the line management of eight permanent staff. The role encompasses the monitoring and maintenance of all elements of the IT Infrastructure (both on prem and cloud based) with a strong focus on new technologies. This is a challenging role and the postholder will need to work in an agile way managing business as usual activities and on-going technical projects.

The successful candidate will have strong interpersonal skills to enable them to engage effectively with a range of audiences both technical and non-technical. The candidate will work closely with the Head of Service Delivery and the Service Desk Manager to continually seek ways and opportunities to improve the service provided to our staff.


How to Apply

Please apply by clicking ‘Apply online’


Closing date for this role is Sunday 31st May 2020

More about The Royal British Legion
The Royal British Legion

We help members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their... Read more

Posted on: 18 May 2020
Closed date: 31 May 2020
Tags: IT

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