Job title: Membership Support Officer
Region: Homebased covering Devon and Cornwall
Contract: 12 month FTC, full time 35 hours per week
Salary: £23,800 - £25,000 per annum
About The Royal British Legion
Careers in Advice and Welfare
Across the country, in every city and on every street, the Legion is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it's needed.
Every day, everyone in our Advice and Welfare teams dedicate themselves to bettering the lives of those in this community.
Be it a conversation about financial support, physical and mental wellbeing, employment, housing, independent living or social support – working in these teams means the time you’d spend with those who need our help, and the advice you’d offer, could have a profound effect on their lives.
It's this mission, this scale, this challenge, and the values we all live by, that makes the Legion such a fulfilling place to thrive.
We also want those who need our support to be able to get it when they need it, and from those best placed to give it. Which is why we’ve invested in multi-channel support services.
So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.
The Membership Support Officer (MSO) role provides support to our branches across Devon as well as the County Committee. In addition to administrative and organisational support, the MSO works closely with the Area Manager for Devon and Cornwall and the County Chairman of Devon to ensure that Membership fulfil their role within the Area Strategy and in accordance with the Legion’s Membership handbook and policies.
This is a varied role which covers a range of duties from arranging meetings and minute taking to organising events and responding to membership queries. The successful candidate will ideally have a knowledge and understanding of Legion membership and will be an effective, diligent multi-tasker with excellent customer service, research and communication skills.
This role is home based with occasional travel around Devon and sometimes further afield. A full driving license and access to a vehicle is therefore desirable.
As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.
We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.
It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.
It’s why we welcome applications from people with diverse backgrounds and experiences.
How to Apply
Please click ‘Apply Online’
Closing date for this role is: Friday 1st October 2021