SE1, London
£26,452 per annum (£22,000 plus £4,452 London Weighting)
Permanent, Full-time
Job description

Job title: Support Analyst

Region: London, Haig House

Directorate: Information Management & Technology (IM&T)

Contract: Permanent, Full time 35 hours per week

Salary: £26,452 per annum (£22,000 plus £4,452 London Weighting)



About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.



Our Values and Behaviours

Does the following describe you?

  • A desire to provide a great customer service and support
  • Enjoy and thrive in working in teams and with others
  • Passionate about supporting the Armed Forces community and honouring their contribution
  • Come to work each day to be the best you can and to learn and develop
  • An encourager, eager to share your knowledge and experience to help others

If so, then we would like you hear from you….


The Role

The IM&T Directorate is going through an exciting period of change in our role as a critical enabling support service to deliver the Legion’s vision for 2021.


We are seeking a Support Analyst to join our Service Desk Team to provide technical support to all our 1600 staff across the Legion. You will respond to staff seeking technical assistance over the phone, in person or via e-mail acting as triage and resolver with escalations to specific teams where necessary.

The successful candidate will have strong knowledge of Microsoft environments, proven networking experience and a good understanding of PC hardware & software set up, mobile devices and other technical products to enable you to manage and resolve a wide range of enquiries.


Proven experience of work in an IT support role with a strong emphasis on customer focus is essential for this role.



How to Apply

Please apply by clicking ‘Apply online’


Closing date for this role is Tuesday 24th March 202

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More about The Royal British Legion
The Royal British Legion

We help members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their... Read more

Posted on: 10 March 2020
Closing date: 08 June 2020
Tags: IT

The client requests no contact from agencies or media sales.

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