London, Greater London (Hybrid)
£21,825 - £27,480 per year
Permanent, Full-time
Job description

The Role


At the Royal British Legion, we believe in building on potential. As a Volunteering Data & Engagement Coordinator you will be responsible for enhancing existing and develop new methods of engagement with all RBL volunteers across the organisation to improve our relationship with our volunteers and enhance our insight.


At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.


We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed. It is an exciting and innovative time for the Volunteering Support Unit as it drives the continuing development of volunteering across the organisation.


As a Volunteering Data & Engagement Coordinator, you will develop the functionality of our volunteer database to increase adoption and achieve the best quality volunteering data on our systems though analysis of issues and work collaboratively to find innovative solutions.



If successful, the main duties of your role will be:


  • Gather, analyse, and interpret complex information to produce reports, or request relevant reports from internal and external teams and suppliers to support data analysis and issue fixing.
  • Develop new methods of engagement with volunteers and coordinate the planning and execution of Volunteer Engagement Groups to ensure volunteers are engaged in the development of RBL volunteering.
  • Provide input into resolving complex, high level issues, supporting the managers in agreeing the best approach and solution.
  • Develop and maintain effective working relationships with all internal stakeholders.
  • Work collaboratively with IT and HR systems team to continually develop and enhance the user experience for the RBL volunteer database.
  • Develop process maps for the volunteer database to support and enhance adoption.


About the Royal British Legion – People & Organisational Development


Across the country, in every city and on every street, the RBL is there to support our Armed Forces community.


It's this mission, this scale, this opportunity, and the values we all live by, that makes the Legion such a fulfilling place to thrive.


Within our People directorate, you’ll find teams such as Human Resources, Culture and Organisational Development, D&I, Resourcing and Talent Management, Volunteering and Safeguarding. If you were to join any of them, you’d be central to ensuring this vision comes to life, and that our people operations run efficiently both internally and externally.


So, if you want to give your days meaning and put your passion into a role with real impact. If you want to support people and be supported yourself and be part team that faces every challenge together, this role is for you. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.


Please note that this role can be based at our London office, which is located at Haig House, 199 Borough High Street, London SE1 1AA, or can be Home based. London Weighting will be offered to candidates based at Haig House with an expectation to attend the London office regularly (minimum of 2 days per week). Candidates taking up the role on a remote basis from Home will not be eligible for London Weighting.


As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.


Diversity Statement


We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation.


We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact.


How to Apply


Please click ‘Apply Online’


Closing date for this role is: Sunday 31st July 2022


We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

More about The Royal British Legion

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Posted on: 15 July 2022
Closed date: 31 July 2022 at 23:59
Tags: Advice, Information, Volunteer Management