Supporter Care Coordinator

Posted by The Royal Star & Garter Homes

Supporter Care Coordinator

Hampton, Greater London Check commute

£22,000 - £24,000 per year

Permanent, Full-time

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Job Description

Support Care Coordinatior

Salary from £22,000 to £24,000

Full Time, Permanent Contract

35 hours per week

Fundraising is a crucial part of our work and we want to look after our donors. If you can give them outstanding care, come and make a difference at Royal Star & Garter Homes.

A long-established military charity, we care for ex-Servicemen and women and their partners who live with disability or dementia. Our aim is to give them expert nursing and a friendly, comfortable place to live.

We rely on generous donations to help hundreds of people nationwide. And we want our supporters to get a first-class service every time they give. You’ll make sure that’s the case by providing a great experience, with excellent donor care and efficient payment processes. In practice, that means dealing with donors via email and telephone, and sending acknowledgement letters and emails. You’ll also maintain our fundraising database (Raisers Edge), update donor records and manage Gift Aid processes. At the same time, you’ll support fundraising activities and work closely with Finance, making sure that income reconciliation is efficient and accurate.

It’s a key role that calls for experience in a customer-focused environment. A previous role in Fundraising would certainly be an advantage. You’ll also need an eye for detail, a head for numbers and experience of banking and reconciliation. Strong IT skills including knowledge of CRM databases will be essential too. But above all, you’ll need natural people skills and a gift for building relationships. Organised and professional, you’ll express yourself well and support the work we do.

If you’d like to play your part in helping us care for hundreds of people who’ve served the UK, please click below for more information and to apply via our website.

Please note, it is preferrable to email your CV and cover letter to the email address provided on the website.

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