The UK Committee for UNICEF (UNICEF UK)
E20, London
London, Greater London
Stratford, Greater London
£59,000 per year
Contract, Up to 12 month fixed term contract, Full-time
Job description

Fixed term – up to 12 months; maternity cover

Currently working from home


UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.


We are looking for a Head of Supporter Loyalty to join the Marketing Team within the Public Engagement directorate at the UK Committee for UNICEF (UNICEF UK). This is a newly-formed team and directorate, and we are embarking on an exciting period of change to maximise the income, influence and impact we deliver for children.


Covering maternity leave, (we call this Early Moments Leave), you will play a leading role in our multi-disciplinary marketing team, delivering a best-in-class supporter experience. You will develop strategies to achieve our income and supporter experience objectives, whether through donations, products, gifts in wills or campaigning.


You will be accountable for multi-million pound expenditure and income budgets, as well as delivering longer-term supporter loyalty objectives, and you will work closely with other heads to ensure seamless supporters journeys and campaign delivery.


To achieve this, you will have a track record of successfully managing significant expenditure budgets, overseeing complex, multi-channel, multi-audience marketing programmes.


You will bring your applied understanding of digital technology relevant to supporter retention programmes, including CRM, marketing automation, productivity tools, and you will bring knowledge and understanding of regulation relevant to supporter retention programmes, with particular emphasis on data.


Closing date: 11.59pm, Sunday 26 September 2021

Interview date: Wednesday, 6 October 2021 (via video conferencing)


We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London but while our office is closed, this role will work from home or from wherever makes you happy.  We are expecting to move to a hybrid approach (part home/part office based) when our office reopens.


We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.


UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.


We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.


The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.


We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.


If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.


Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)


Additional documents
Job Description (.pdf)
Check commute
Starting Address
Mode of transport
Refreshed on: 18 September 2021
Closing date: 26 September 2021
Tags: Senior Management, Marketing
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