The UK Committee for UNICEF (UNICEF UK)
E20, London (Hybrid)
Stratford, Greater London
Circa £27,000 per annum
Permanent, Full-time
Job description

London (Currently working from home)


UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.


This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Care Adviser. You will be joining a dedicated team that provides the highest level of supporter care service and helps to expand relationships by responding to enquiries received though a range of contact channels.


As the first point of contact for both our supporters and members of the public, this role requires you to ‘think with your head’ and ‘act with your heart’ to ensure that the very best experiences are being felt by all those that contact and engage with us.


You will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and cooperatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.

Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work 8 hour shifts across this period. Currently whilst the office is closed our lines are open until 5pm and will revert to our normal shortly.


Closing date: 5pm, Friday 4 February 2022.

Interview date: Thursday 17 or Friday 18 February 2022 via video conferencing (MS Teams).


We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one day a week in the office and the rest of the time from home.  We are happy to discuss other flexible options to suit your circumstances.


We particularly welcome applications from LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.


UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.


We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.


The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.


We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.


If you require support in completing the online form or an application form in an alternative format, please contact our Supporter Care line during office hours.


If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.


Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)



Posted on: 21 January 2022
Closed date: 04 February 2022 at 17:00
Tags: Advice, Information, Communications, PR