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The Waterways Ombudsman Scheme is in place to ensure the independent handling of complaints made by consumers against the Canal & River Trust and other navigation authorities. The Waterways Ombudsman is appointed by a Waterways Ombudsman Committee who oversee the working of the Scheme and the remuneration of the Ombudsman on an independent basis. The Waterways Ombudsman is a certified Alternative Dispute Resolution entity and a full voting member of the Ombudsman Association.
The Waterways Ombudsman Committee currently has a vacancy for a Waterways Ombudsman Committee member to continue the important, independent work of the Scheme. Expected start date is Winter 2019.
You will be responsible, along with other committee members, for ensuring the ombudsman scheme meets its purposes and is adequately funded. This includes responsibility for appointing the Ombudsman or removing them from office. You will be required to attend two to three formal meetings per year, usually in London, and will also need to spend some time contributing to the publication of the annual report.
It is important that independent members have had no direct or significant involvement in the waterway sector for at least five years.
We are interested in hearing from you if you can demonstrate previous experience of regulation or dispute resolution, and you can offer the committee your sound judgment and integrity.
Although the role is unremunerated, reasonable expenses will be paid.
Please submit a CV and a letter of application outlining how you believe you meet the requirements of the role you are applying for, via the “Apply” button by 30th June 2019. Applications should be marked “WOCM-Spring 2019 “.
Interviews will be held by the Waterways Ombudsman Committee in central London on 2 September 2019. We aim for a start date in Winter 2019, dependent upon receipt of satisfactory references.