The Waterways Ombudsman Scheme is in place to ensure the independent handling of complaints made against the Canal & River Trust and other navigation authorities. The Waterways Ombudsman is appointed by a Waterways Ombudsman Committee (WOC) who oversee the working of the Scheme and the remuneration of the Ombudsman on an independent basis. The Waterways Ombudsman is a certified Alternative Dispute Resolution entity and a full voting member of the Ombudsman Association.
The Waterways Ombudsman Committee currently has two vacancies for Waterways Ombudsman Committee members to continue the important, independent work of the Scheme. These vacancies, including future Chair for WOC, have arisen as the natural terms of two committee members come to an end. The start date is late 2020.
You will be responsible, along with other committee members, for ensuring the ombudsman scheme meets its purposes and is adequately funded. This includes responsibility for appointing the Ombudsman or removing them from office. You will be required to attend two to three formal meetings per year, usually in London, and will also need to spend some time contributing to the publication of the annual report.
It is important that independent members have had no direct or significant involvement in the waterway sector for at least five years.
We are interested in hearing from you if you can demonstrate previous experience of dispute resolution, and you can offer the committee your sound judgment and integrity.
Although the role is unremunerated, reasonable expenses will be paid.
The role of Chair for Waterways Ombudsman Committee will be appointed from among the independent Members.
Please submit a CV and a letter of application outlining how you believe you meet the requirements of the role you are applying for, via the “Apply” button by 6 February 2020. Applications should be marked “WOCM-Jan2020 “.
Interviews will be held by the Waterways Ombudsman Committee in central London on 9 March 2020. We aim for a start date in late 2020, dependent upon receipt of satisfactory references.