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We are looking for a highly motivated temporary Applications Officer who has experience within a customer service role to join a Social welfare charity. Immediate Start!
Review and screen each enquiry and application and establish if it meets the grant criteria for the funds managed by the charity.
Contact individuals/intermediaries to obtain or send any outstanding information or documentation, if required.
Ensure that all management information requirements are completed in full so statistical data can be reported, reviewed and used to inform operational improvements.
Address queries from individuals/intermediaries regarding grant services, eligibility criteria and application processes for each fund managed by the charity.
Provide information and assistance to those who are ineligible for support from the grant funds managed directly by the charity. This may include directing to our other services such as the Benefits Calculator, Grants Search tool, information and resources, Find an Adviser tool and other support services, listed on the signposting database.
Provide administrative assistance including scanning documents, rationalising and shedding paper files, photocopying and handling post.
Provide administrative support to Caseworkers, with complex cases.
Experience in a customer facing role, with the general public.
Ability to competently use MS Office suite to deliver work
Excellent written and verbal communication skills, with an ability to communicate and present with confidence
Ability to use a CRM system
Accurate data recording
An understanding of data protection
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.