Canary Wharf, Greater London
30,000 to 40,000
Contract, Full-time
Job description

Join a team which has unique expertise combining the power of journalism and the law to advance media freedom, foster more inclusive economies, and promote human rights. 


Thomson Reuters Foundation is currently recruiting for a Project Manager, Service Operations to join our TrustLaw team in London.  


Reporting to the Head of Programmes of TrustLaw, this role will do a deep-dive mapping of the TrustLaw service processes, analyse how the service works to identify opportunities for optimisation and explore how we can improve our member journey.  This work will be instrumental in leading and defining key requirements to improve and future proof the delivery of the TrustLaw service across the world. 


The person in this role will project manage the transformation of the TrustLaw portal – driving work to take it from a simple platform, through which we connect high-impact NGOs and social enterprises with leading law firms and corporate legal teams, to an interactive ecosystem that also offers opportunities for learning, knowledge-sharing, innovation, networking and collaboration.  


In this role, the Project Manager, Service Operations will work closely with the TrustLaw and Product & Technology teams of the Thomson Reuters Foundation to re-think the ways in which TrustLaw delivers its services. The role will manage relationships with internal/external business and technology partners, donors, programmatic teams, TrustLaw member groups, contractors and vendors to ensure delivery of all components of the project.  


We are looking for an individual who is passionate about improving a successful, global pro bono legal service that helps NGOs, social enterprises and lawyers drive social change.  


This is a fixed term one-year contract based in London starting in March 2021. 


As our Project Manager, Service Operations, you will: 

  • Develop and drive the project planning and implementation of the TrustLaw service and portal overhaul project. 

  • Dive into the nuts and bolts of how the TrustLaw service works. Map the A to Z of the programme, the intricate steps taken by the TrustLaw team to deliver the service, and the journey taken by TrustLaw members.  

  • Create and monitor detailed workflows and standard operating procedures (current and future) used by the programme.  Be a custodian of all workflow and SOP documentation and guidance.   

  • Draw out pain points and opportunities for process, functionality and technology improvements.

  • Outline technical, process and functionality requirements for portal and service overhaul work. Prepare briefs and documentation to feed into work of technology team. 

  • Serve as primary liaison between the Foundation teams and project funders, partners, stakeholders and beneficiaries, and manage the day-to-day relationships with these parties. 

  • Manage internal project communications and relationships with key internal stakeholders. 

  • Hold responsibility for, track and report on the project budget. 

  • Aggregate information from data collection efforts and other inputs that will inform the project (e.g., needs assessment, member consultations and focus groups, etc.). 

  • Review development plans, wireframes and other documentation and test functionality to ensure they meet requirements, align with TrustLaw’s programmatic goals, and best meet the needs of TrustLaw members 

  • Track risks and share ways to minimize them with TrustLaw management  

  • Pull reports from Salesforce and analyse information/findings in Excel 

  • Manage launch event(s) for the new TrustLaw portal, coordinating content, agenda, logistics and attendees  


To be our Project Manager, Service Operations, you will likely have:  

  • Experience with project management and programmatic operations in the charity sector and/or within a membership organisation 

  • Strong project management skills, including experience with monitoring and evaluation and tracking budgets  

  • Experience analysing and sketching out programmatic processes and workflows, including how things currently stand and how they could be improved, and drafting requirements for future changes  

  • Experience with data management and analysis and affinity for detail 

  • Experience with network, service or membership-based programmes and understanding of the needs of NGOs and social enterprises  

  • Experience building or supporting online communities/networks and developing content for websites and online platforms 

  • Experience building and managing relationships with multiple project stakeholders, including funders, cross-division teams and external parties 

  • Experience reporting to donors 

  • Experience using Salesforce and other online databases, and an affinity for online databases and processes 

  • Experience scoping, planning, testing and project managing process, platform or operations-related projects  

  • It would be a bonus if you have experience liaising or communicating with developers or tech teams  


Please note, applications will be reviewed on a rolling basis. We encourage any interested candidates to complete their application as soon as possible. 

Refreshed on: 08 March 2021
Closed date: 17 March 2021
Tags: IT, Project Management