RG7, Reading
£31,000 - £33,000 per year
Permanent, Full-time
Job description

As our Gardening for Health Information Service Manager you will play a vital role in achieving Thrive’s goal to get more people using gardening to improve their health and wellbeing and positioning Thrive as the go-to provider of online as well as face to face gardening for health information, advice and support.

Whilst a passion for and knowledge of gardening will be helpful, of more importance is your experience of managing information and meeting service-users needs.  This new role will require strong communication and relationship management skills and will suit someone who is comfortable managing a collaborative project in line with the objectives of the organisation.

Key responsibilities:

  • Manage the development of our Gardening for Health service to provide a web-based, responsive and engaging source of information and advice to a wide range of audiences
  • Manage the delivery of high quality, appropriate and timely responses to enquiries on Gardening for Health matters received via the phone, email, web forms or social media.
  • Work with subject matter experts to develop content relevant to service-users’ level of experience (new, returning, maintaining), need and condition.
  • Engage Thrive’s staff, clients and volunteers in developing and improving our Gardening for Health knowledgebase, drawing on practical and real-life experiences.
  • Manage partnerships to further improve our Gardening for Health knowledgebase by learning from people with lived experience of long-term health conditions or disabilities
  • Monitor the outcomes of funded projects in line with the benefits management approach and KPI’s, providing service delivery reports.
  • Proactively seek opportunities to raise the profile and understanding of the value of gardening for health amongst professional and influencer audiences, such as at conferences, in journals and across networks. 
  • Provide leadership to line managed employees, encouraging and motivating them to achieve their objectives.
  • Monitor and manage employee performance and conduct annual performance reviews; coach and mentor employees as appropriate to improve performance.
  • Provide leadership and management to volunteers where appropriate, encouraging and motivating them to achieve their objectives

Candidate requirements:

Essential

  • Experience of delivering an efficient information service focused on meeting the needs of a wide range of service-users
  • Experience of stakeholder engagement and relationship management; use of a CRM
  • Experience of running service-user engagement activities such as focus groups, feedback surveys and workshops
  • Experience of manging projects, a track record in delivering projects in line with KPI’s, budget and schedule
  • Strong written and oral communications skills and the ability to build rapport with a diverse group of people.
  • Understanding of content design or user centred design
  • Relationship building – ability to work in partnership and collaborate to achieve success
  • Solutions focussed, and ability to encourage teams to be creative in resolving challenges
  • Ability to work as part of a team as well as being self-sufficient - comfortable working remotely from some (or all) colleagues

Desirable

  • Knowledge of Social and Therapeutic Horticulture or therapeutic interventions designed to meet the needs of disabled / disadvantaged adults and/or children
  • Prince 2, Agile or other relevant project management qualification
  • Up to date digital skills; willingness to learn new systems
  • Working at a senior level in an organisation and experience of reporting to/advising senior management team
  • Working for an organisation serving the needs of vulnerable adults and/or children
  • Proven success in securing funds from Trust and Grant giving organisations.
Application Instructions

Download the Information Pack for full Job Description and Person specification.
Send your CV and a written statement explaining how you meet the full person spec and what you will bring to Thrive. by 5 p.m. Wednesday 25th August 2021.
First round interviews will be held (remotely) on Tuesday 7 & Wednesday 8 September 2021.

Refreshed on: 12 August 2021
Closed date: 25 August 2021
Tags: Advice, Information, Business Development