London, Greater London (Hybrid)
£30,000 per year
Permanent, Full-time
Job description

Job title: Debt Advisor
Reports to: Technical Supervisor/ Advice Manager

Contract type: Permanent
Working hours: Full time - 35 hours per week
Salary grade: £30,000 per annum
Location: Mainly at Toynbee Hall & Greenwich Sites

Deadline: 4th of August 2022 
 

Job Purpose

  1. To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
  2. To maintain detailed case records
  3. Keep up to date with legislation, policies and procedures and undertake appropriate training

 

Main Duties & Responsibilities:

  • To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances:
    •   Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities
    •  Researching and exploring options and implications so that those accessing our service can make informed decisions
    •  Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing
    •  Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels
    • Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder

 

  • To maintain detailed case records
    • Ensuring that all work meets all auditing and quality standards and the requirements of the funder
    • Ensuring all case records are written up in a timely manor

 

  • Keep up to date with legislation, policies and procedures and undertake appropriate training
    • Ensuring you complete a minimum of 16 hours/equivalent of technical debt advice CPD accredited training or qualifying activity and maintaining an up-to-date record of all training sessions

 

  • Contribute to team
    •  Work to an agreed work-plan, meeting targets and milestones
    • Prioritise and manage your own workload
    • Be an active member of the team, identifying opportunities for your own development
    • Compliance with Toynbee Hall policies and procedures, including health and safety
    • Demonstrate financial efficiency and value for money throughout work
    • Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice

 

  • Other
    • Travel across London as required, and occasionally the UK
    • Undertake additional tasks as defined by Head of London-wide Advice

For more information and how to apply, please visit our website via the Apply button.

More about Toynbee Hall

We work on the frontline in the struggle against poverty. Based in the East End of London we give some of the UK’s most deprived communit... Read more

Posted on: 26 July 2022
Closed date: 04 August 2022 at 23:59
Tags: Advice, Information, Advocacy

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