London, Greater London
£25,000 per annum (£35,000 FTE)
Permanent, Part-time
Job description

Part-time, 25 hours per week – flexible working arrangements considered

Toynbee Hall is community organisation that is working to build a fairer and happier East London in partnership with people who live here. Based in the East End of London, we work alongside people who live here, to tackle unfairness and make this a place where everyone has an equal chance to thrive. We take an asset based approach to our work, and believe everyone has something valuable to offer in the fight for a fairer London. What we learn from our work in London we use to influence change across the UK.

The volunteer programme manager will work to ensure that people volunteering with us have a really great experience here, that they are valued and that they feel that volunteering here is a positive experience for them. They will also work to make sure that volunteers make the biggest impact possible in making East London a fairer and happier place.

In particular they will work in partnership with HR to make sure that anyone within the organisation managing volunteers recruits, inducts and trains them well. That volunteer managers get training, support and resources that make it easy to offer their volunteers a great experience. Core training modules in things like safeguarding, record keeping and confidentiality will be offered by the Volunteer Programme Manager to all volunteers in the organisation. They will put into place celebrations and thank yous for volunteers at regular intervals, and track the impact of volunteering on both their own lives and the projects they will volunteer in.

In addition to this cross organisational function the Volunteer Programme Manager will specialise in supporting advice volunteers to be trained to a high level of competency, placed in our advice teams and supervised by advisors and team managers. Working closely with our advice team managers the volunteer programme manager will devise a progression route for volunteers that will support them to become confident and competent progressing from note taking, into form filling and finally advising people who come to us for support in a way that ensures that anyone coming to us gets the right advice from a competent and appropriate person. Some of the areas we advise in are regulated advice so can only be done by qualified persons, your training will be as good at ensuring that people know what they can’t advise on as well as what they can.

The post holder will be a key member of the Toynbee Hall team, with responsibility for transforming the way Toynbee Hall values and includes our volunteers. This role will include developing a programme of work which co-ordinates volunteer recruitment, inductions, training and ongoing development, and supports managers and teams across the organisation to ensure our volunteers have a quality experience. The role will be supported by a cross organisation programme board including members of the HR, Services and Policy and Research teams.

Deadline for applications:19th October 2020 (9.00am)

Interview: w/c 2nd November 2020.

These will include a panel interview with Toynbee Staff team, a panel interview with volunteers and a test. Interviews are likely to be online – all details you need will be sent in advance.

Refreshed on: 08 October 2020
Closed date: 19 October 2020
Tags: Social Care/Development, Volunteer Management