Up to £30000 per annum
Job description

Do you have experience identifying administrative process improvements and coordinating their implementation?

My client is looking for a Administration Manager to work closely with the Business Transformation Team on a fixed term contract basis for 3 months. You will lead on the improvement and development of current administrative processes for their bespoke training and professional qualification programme.

Key Responsibilities:

  • Review current on-programme administrative processes, working with the Business Transformation Team to identify areas for improvement and implement suitable automated solutions, including but not limited to:

  • Develop and implement a new and automated tutor claims process

  • Develop and implement a new and automated skills internal verification process

  • Train the Senior On-programme administrators on new processes and the appropriate use of CRM

  • Be the first point of contact for all tutors for new on programme administration procedures

  • Assist the Senior On-programme administrators with routine tasks

  • Contribute to the development and delivery of the customer service strategy by working with the wider Customer Journey team

Person Specification:

  • Able to communicate clearly and appropriately with a range of stakeholders, both orally and in writing

  • Attention to detail and ability to analyse and synthesise information

  • Creative problem solver

  • Able to manage own time effectively and efficiently

  • Excellent inter-personal skills and demonstrable ability to forge good working relationships with a variety of stakeholders

  • Self-motivated and able to work autonomously

  • Excellent IT skills

  • Demonstrable commitment to the welfare of learners

  • Passionate about improving customer experience

The role is currently fully remote. Please apply today!

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TPP Recruitment


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Posted on: 05 May 2021
Closed date: 12 May 2021
Job ref: 74650SM
Tags: Admin