Up to £13.19 per hour
Job description

Our client a leading mental health charity with a busy and growing counselling service requires a discreet, proactive and experienced Administrator to help with the running of our office, reporting to Counselling Service Manager and working alongside a small Counselling team.

Main Duties


  • To respond to arrivals
  • To inform counsellors of their clients' arrival
  • To ensure the waiting area is tidy and welcoming
  • Report to Service Manager any issues and concerns in the premises
  • To carry out general reception duties.


  • Respond to telephone enquiries, taking clear and detailed messages, and ensure messages are dealt with efficiently and in timely manner.
  • To provide administrative support to the Service Manager and counselling team.
  • To manage and organise filing system, keeping it up to date personally as required.
  • To manage and update database system regularly as required.
  • To assist in the collection and registration of counselling data for service audit and statistical reports.
  • Maintain Counselling sessions contributions, budget and records.

Counselling Service

  • To arrange counselling appointments, follow up the administrative progress and report to Service Manager of changes in schedules, etc.
  • To ensure messages from client to counsellors are delivered efficiently
  • To support Service Manager in the organisation and distribution of material to the counselling team.
  • To assist in the timely allocation of clients and waiting list management.
  • To help develop and improve counselling service by ensuring efficiency in service delivery, establishing effective service monitoring systems, and managing communication pathways.

Personal Specification;

  • Minimum 3yrs experience in similar role
  • Experience of working in the voluntary sector
  • Experience of working in a busy office environment
  • Experience of working IT software packages indulging MS office, Word Powerpoint and Excel
  • Awareness of the needs of people with mental health issues in the community
  • Good written and verbal communications
  • Empathetic and able to deal with stressful situations in a calm and professional way
More about TPP Recruitment
TPP Recruitment

TPP Recruitment is a specialist, highly respected and well-established UK-wide consultancy.

Our areas of expertise enable us to provi... Read more

Posted on: 10 October 2019
Closed date: 24 October 2019
Job ref: 72136PMR
Tags: Admin