Remote
£32,000 - £35,000 per year
Permanent, Full-time
Job description

£32,000 to £35,000 per annum

37.5 hours per week – With flexibility for the right candidate

Home Based or Office Based – Your Choice!

Pension, enhanced annual leave, plus much more

About TuVida
TuVida is a not-for-profit organisation that gives support to both carers and people needing care.

Our goal is to provide the most appropriate care and support to people who need it, to enable them to live their lives to the fullest.

We work in many different areas across the UK — providing our services to more than

11,000 people each and every year.

Our vision

A society where every person who is ill or disabled and every carer can live well and enjoy life.

Our mission

To be architects of and deliver innovative and practical services that are trusted and accessible for anyone who is ill, disabled or a carer, their families and communities. We will work with partners to use resources effectively to meet increasing needs as a trusted provider in health and social care.

About the role
The Communications Manager will provide leadership and direction to TuVida’s communications, marketing and digital work across the UK and be responsible for producing high-quality content and messaging that engages customers and staff and builds brand recognition.

The role will include the development and implementation of a communication plan with a focus on internal communications, service marketing, digital infrastructure, and stakeholder engagement.

Main aims of the post

The role will help us to embed our brand across the UK, supporting our operational and commercial teams to develop our offer to commissioners, funders and key stakeholders, working to develop TuVida’s offer to carers and those with care needs

The role will support and deliver the operational communications alongside a small team, working with a motivated group of communication ambassadors across the organisation.

You will use your skills, experience, and knowledge to empower, upskill, support and deliver our internal communications, through and with your colleagues.

The role will support and develop internal and external relations by co-ordinating the delivery of communication activities across a range of areas including broad-based internal communications, press, crisis response statements, public relations, and marketing

Scope and accountability –

Our new Communications Manager will:

  • Consult on, develop and deliver a Communication Plan for TuVida
  • Forward plan and prioritise their own workload and work with other team members to ensure delivery of agreed objectives and timetabled work
  • Use own initiative in relation to delivery of your work, problem solving and decision making with a level of autonomy, referring complex issues to the nominated member for their area of work
  • Be responsible for managing relationships and communicating with staff at all levels of TuVida
  • Demonstrate and promote the impact our services achieve in order to maintain and increase funding, invite and retain effective partnerships and attract quality candidates for staff and volunteer vacancies.
  • Deliver on internal and external communication objectives, in line with the wider TuVida Strategy
  • Be instrumental and proactive in supporting a positive culture within the wider TuVida environment
  • Develop and manage appropriate external relationships and provide communications and engagement support and advice to senior members of staff within the organisation
  • Undertake learning and development relevant for growth within the role

Key accountabilities

Internal communications

  • To develop appropriate internal communications and processes across a range of platforms to effectively support information flow and employee engagement.
  • To develop key messages, creating and maintaining appropriate and consistent language and terminology across all media.
  • To provide guidance to staff on relevant areas of marketing and communications, including key communication issues.
  • To play an active role in innovation and development forums across the charity, contributing ideas and solutions to regular meetings, providing support to the wider teams as required.
  • To ensure proper usage of brand as per guidelines, and give effective training and guidance to departments and individuals
  • To support the development of digital staff engagement

External communications

  • To plan and deliver campaigns to; raise the profile of, and promote, the organisation; increase voluntary income; and raise awareness of key issues.
  • To increase the charity’s profile across media and with key stakeholders through building and managing effective relationships and producing compelling press releases, articles and statements.
  • To oversee the management and growth of the organisation’s social media presence, working with the small internal team to keep content up to date and fresh.
  • To manage the charity’s brand, ensuring consistency across all internal and external communications.
  • To act as a spokesperson for the charity when necessary, with support and guidance from the

Senior Leaders.

  • To liaise with colleagues to formulate appropriate media responses, providing guidance in media and stakeholder handling.
  • To liaise with insurers and other appropriate parties e.g. PR Crisis Team (insurer-linked) and

Carers Trust when managing crisis situations.

Website

  • To manage the relationship with our external website development company.
  • Support and develop teams across TuVida to keep our website up to date, acting as the administrator for the website.
  • To oversee development and maintenance of the technical aspects of the staff intranet

Income generation

  • To work alongside senior managers and other members of staff to develop the strategic direction of marketing and communications to all stakeholders.
  • To effectively deliver, monitor, evaluate and report on progress of marketing and communications as per the communications plan.
  • To generate content across all media, including copy writing and production of marketing materials and key publications both online and in print.
  • To co-ordinate multi-media advertising of the charity’s services in order to increase revenue.
  • General duties
  • To monitor, analyse and evaluate performance of channels and content, and present KPI reports to relevant colleagues including Senior Leaders
  • To carry out other ad hoc projects or tasks of a similar nature, at the discretion of the senior

Leaders and Trustees of the charity.

  • To have a strong work ethic and positive attitude to work. Be professional, but more importantly to be approachable and amiable, creating in others a deep respect for your integrity.
  • Share the values of the organisation and demonstrate a commitment to the cause of carers and those living with long-term conditions and disabilities.
  • To be committed to safeguarding and promoting the welfare of vulnerable adults and children.
  • To work at all times within the philosophy and policies of TuVida.
  • To treat all beneficiaries, staff and stakeholders of the organisation with respect and sensitivity, recognising the need for confidentiality at all times.
  • To comply with the Health & Safety at Work Act 1974 and with TuVida policies and procedures.
  • To have a commitment to developing quality by the implementation of TuVida policies and procedures along with any other standards set by TuVida.
  • To respect the personal choice and lifestyles of colleagues, carers, and people with care needs, ensuring that equal opportunity principles are applied at all times.
  • To undertake any other duties that may be considered commensurate with the level of the post.

So who are we looking for?

We are looking for someone who is passionate about getting communications right! You will have an keen eye for detail, a tenacious approach to tackling your work and a professionalism and insight that enables you to see the bigger picture

You will have experience in the marketing and communications field, preferably within the third sector (but not essential), with a ‘digital first’ approach to your work, you will have practical experience of developing social media presence as well as using digital platforms to engage and communicate with our staff.

Our ideal candidate would be a true allrounder! Someone who has experience across Microsoft platforms, understands design, can support and develop communications champions and can lead by example.

A more detailed person specification can be found later on in this document

Does this sound like you?

Then apply today

Posted on: 24 June 2022
Closed date: 11 July 2022 at 12:56
Tags: Communications, PR, Digital

The client requests no contact from agencies or media sales.