Customer Experience Coordinator
As part of our commitment to young people, UK Youth has operated an Outdoor Centre at Avon Tyrrell for over 75 years. Operated as a financially self-supporting and sustainable social enterprise business that supports UK Youth charitable activity, our outdoor learning provision is intentionally inclusive and champions effective youth led engagement to highlight the importance and raise understanding of the breadth and positive outcomes of youth work.
The ‘Customer Experience Coordinator’ aids our best in class outdoor learning provision by:
supporting the entire customer life cycle
proactively promoting and selling outdoor learning programmes and facilities carefully matched to customer requirements and their learning objectives
To thrive in this role you will be confident working in a fast pace environment with a wide range of organisations and individuals to build strong customer relations and be able to deliver high levels of customer service.
Who we are
UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives.
We work with others to ensure that the youth sector is strengthened, supported and that provision is youth-led, evidence-informed and delivers high-quality outcomes.
UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture.
27 days annual leave plus bank holidays
Pension scheme (currently UK Youth match employee contributions up to 5%)
Membership of our life insurance scheme which would pay-out up to 4 times your salary
Employee Assistance Programme to support employees both professionally and personally
Cyclescheme and Techscheme
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
As part of the recruitment process, UK Youth will be gathering and uses certain information about you. For further information regarding this, please review our Data Protection Privacy Notice which explains what data of yours we process and how we use it.
Why work at UK Youth?
Based at Avon Tyrrell Outdoor Centre you will be working as part of a small friendly staff team in a beautiful location.
UK Youth prides itself on being an Equal Opportunity employer, and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.
We value the differences that a diverse workforce brings and are committed to inclusivity and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.
We welcome applications from groups currently under-represented in our organisation, including Black, Asian, minority ethnic groups, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.
The client requests no contact from agencies or media sales.