The Head of Front of House and Hospitality will lead on the expansion and delivery of a hospitality strategy that: increases the current hospitality offer significantly; drives income through sales on the bars and through hospitality packages; ensures first class delivery and hospitality provision for all events (both those produced in-house and for those where hall is hired); establishes the Coronation Hall as an exemplar in customer care and experience; and promises a safe, warm, friendly and vibrant environment for audiences, artists/performers, hirers, staff and volunteers.
Main Responsibilities and duties:
•Set and manage budgets and work towards income generation targets agreed with the Director.
•Develop and have oversight of a strategy that: i) significantly grows the bar and hospitality offer at the Coronation Hall ii) delivers a high-quality and commercially effective service and iii) establishes the Coronation Hall as a quality venue with first class customer care and experience.
•Responsibility for the efficient day to day running of the Coronation Hall’s front of house operations, working closely with all teams to plan the smooth and efficient delivery of events ensuring all staff and volunteers are briefed in advance and that the safety and comfort of customers is maintained at all times along with the highest standards of customer care.
•Have oversight of the two bars which are operational at public facing events, through the management of the Front of House and Bar Supervisor with a hands-on approach to all aspects of operational responsibility, undertaking floor and administrative duties as required.
•Have responsibility for maximising income generation from food and beverage sales at both public facing and private events, developing and maintaining repeat business at all levels and broadening the scope of the organisation’s hospitality service in accordance with the organisational strategy.
•Monitor income and expenditure budgets for bar and hospitality ensuring they operate effectively and within agreed performance targets and report back to the Finance Officer, Director and when required the board within agreed timescales.
•Have responsibility for stock control and accountability for stock variances, completing monthly stock checks and overseeing that deliveries are received and stored correctly.
•Provide strong and effective leadership of casual bar staff and volunteers and a team of volunteer stewards including recruitment, induction, development and training, supervision and line management to ensure the smooth running of the front of house operation with a motivated team that is committed to excellence.
•Act as customer care and experience champion within the organisation, supporting a programme of ongoing quality assessment and improvement.
•Work closely with the Head of Programming and Events to develop the Coro’s reputation and relationships with promoters and performers so that the Coro becomes a desirable venue for them to visit and use, including ensuring that all performers and their teams are welcomed and looked after to a high standard of care and courtesy.
•Work with the Buildings Manager and Head of Communications and Marketing to develop and improve the physical space within the Coronation Hall taking account of the customer journey, messaging and overall experience of the venue’s spaces from a customer perspective.
•Share Duty Managing responsibilities with the Front of House and Bar Supervisor
•Report to the board directly on strategy development, performance and financial issues.
•Undertake other tasks as agreed with the director.
For further details, to download a recruitment pack and apply, please follow the link to our wesbite.
Closing date: Monday 10th February
Interviews: Monday 17th February