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Senior Account Manager (London)

£42,312 - £45,000 per year
Job description

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Diversity Champions, Hannah and Farhana.

The role and your key responsibilities

As a Senior Account Manager, your role is to line manage a regional team of Account Managers to maximise partner engagement and ensure we retain sky-high resubscription rates. You will manage your regional team’s objectives and report on progress towards this on a monthly basis. 

Alongside managing your team, you’ll work with a cohort of partner schools and colleges, facilitating an environment which identifies and promotes best practice across partners within your region. Using data analysis across schools and colleges within your region, you’ll identify trends and opportunities to further increase the use of Unifrog, maximising engagement and resubscription rates.

Your key responsibilities will include:

  • Line manage a regional team of Account Managers to achieve their resubscription and engagement goals, delivering weekly check-ins with each team member to review their progress with partners.

  • Run team weekly meetings with your regional Account Management team to review key engagement strategies and objectives.

  • Meet weekly with the Head of UK Partnerships, reporting on progress with your partners, and the progress of your regional team.

  • Analyse regional engagement data to spot trends and work closely with the Head of UK Partnerships to devise and implement strategies to improve on any areas of low engagement.

  • Work with a region of schools and colleges with the responsibility of an Account Manager, providing resources and strategies which maximise staff and student engagement with Unifrog, and identifying and promoting best practice across partner schools.

  • Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.

  • Work closely with your regional Area Manager to improve Unifrog engagement and maintain a sky high resubscription rate.

What we’re looking for

  • Strong communication skills – written, over the phone and on video calls.

  • 1+ years’ Account Management experience.

  • Track record of excellent relationship management.

  • Ability to identify strengths and areas for improvement within a team, and to put relevant support in place.

  • Ability to listen to feedback and adapt quickly and flexibly.

  • Extremely well organised.

  • Keen attention to detail.

  • Active listening and objection handling skills.

  • Experience in working with schools and colleges is preferred by not essential.

  • Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.

Working together

You’ll work alongside an Area Manager in your region, as well as people in our Partner Success and Account Management teams. You’ll be line-managed by our Head of UK Partnerships.


Head to our jobs page for a full list of the excellent benefits we offer our team.

  • Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. 

  • Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

  • Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

  • Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

  • £42,312 per annum (Grade C), plus commission, car allowance (if relevant) and a share in a company-wide performance bonus (OTE £45,000).

  • Full-time. 

  • 28 days paid holiday per year (plus bank holidays).

  • Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

  • Full UK driving licence is essential.

  • All travel expenses covered.

  • Candidate will need to be based in London.

  • Remote role with some travel to schools and colleges.

  • Start date: as soon as possible, though we will be flexible for the right candidates.

  • To discuss any details about the role before applying, please contact Mhairi (details on our website)

  • We can only consider candidates who have the right to work in the UK.

Application process

  • Deadline: 10:00AM (BST) on 7th December 2023.

  • Stage 1: Application form (~1 hour) ✍️

    • Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

    • i. Why do you want to work at Unifrog? (250 words)

    • ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)

    • You receive the following email from the head of large group of schools in England:

      'Hi X,

      One of the schools in our Trust has asked for more information about Unifrog and how we've been getting on with the platform this year.

      They're currently using a free platform with their lower year groups, so they're covered with that, but are looking for something to support their KS4 & KS5 students.

      Can you provide some information on how Unifrog can support them specifically with those Key Stages, and maybe some costs around a subscription?

      Best wishes,'


      What next steps would you take following on from this email, and how would you respond to the contact?

  • Stage 2: Phone task (15 minutes) ��

    • A short role play task over the phone. We will schedule these tasks throughout the application window.

  • Stage 3: Video call interview (1 hour) ��

    • Pre-prepared presentation (10 mins)

    • Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).

  • Video call interviews will be held Monday 18th December 2023.

Inclusion and diversity at Unifrog

  • Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

  • As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

  • To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

  • To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.

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Posted on: 30 November 2023
Closed date: 07 December 2023 at 10:00
Tags: Management