PO1, Portsmouth
Portsmouth, Portsmouth
£22,525 - £26,354 per year
Permanent, Full-time
Job description

The University of Portsmouth Students’ Union is a vibrant, forward thinking organisation with a vision of “delivering a positive impact with every Portsmouth student”. As a charity led by its values and guided by its students, the Union provides wide-ranging services and activities for the 20,000 + students of the University of Portsmouth. The Union is based in the centre of Portsmouth and turns over £1.7M per annum, employing approximately 35 career staff and a further 35 student staff. The organisation also works with over 1000 registered student volunteers and over 100 student groups.


  • Strong team mentality, supportive and sociable workplace
  • Regular training opportunities and team development days
  • 30 days annual leave + bank holidays + additional Christmas leave (University shutdown)
  • Flexi-time and 35 hour week
  • Working from home opportunities
  • Access to University staff benefits: discounted gym membership, free library membership, bike safe

Day to Day:

  • Manage the day-to-day operations of the Union’s Advice Service including physical and digital delivery and along with line managed staff will provide impartial advice and advocacy for individuals on issues affecting University of Portsmouth students. 
  • Oversee management of service delivery including management of casework, problem solving student and staff issues and ensuring a high-level delivery of support to students for academic advice. 
  • Work closely with University services to maintain and improve the triage element ensuring no student is turned away without a point of contact. 
  • Support the development of the Union Advice Centre, working with students, the University and other stakeholders to develop and maintain an exceptional student-centred service for the provision of advice.


  • Passionate about delivering an excellent student-centred service. 
  • Experience of providing advice and support to clients in an advisory capacity/professional setting
  • Experience in developing and increasing service provision; demonstrate the skills necessary to develop new initiatives and support the delivery of strategic and student led projects that inspire participants.
  • Excellent communication skills and able to support and motivate volunteers and staff
  • Understanding of best practice in supporting Union representatives, the skills to undertake and present research, analyse data and have the ability to handle competing priorities. 
  • An understanding of the complex issues faced by students in a Higher Education setting is essential.

How to apply

For more information on this opportunity and how to apply, please visit out website

Please note: UPSU’s shortlisting process is such that CVs will not be considered as any part of an application. Therefore please submit an application form only which can be found at our webisite - any attached CVs will be disregarded.​ Due to the high number of applicants, if you have not heard from UPSU by the interview date you should assume you have been unsuccessful in your application.  

Closing date for applications: Midday, 28th September 2021
Interview date: 11th October 2021 

The Union is a MINDFUL EMPLOYER® and will ensure that its recruitment activities are mindful of equality and diversity matters.

More about University of Portsmouth Students' Union
University of Portsmouth Students' Union

Portsmouth Students’ Union has a vision of creating a positive impact with every Portsmouth student during their time at University. As a... Read more

Posted on: 07 September 2021
Closed date: 28 September 2021
Job ref: UPSU21124
Tags: Advice, Information, Advocacy

The client requests no contact from agencies or media sales.