Bermondsey, Greater London
Birmingham, West Midlands
£25,500 to £31,000 (based on experience) + £2,000 if based in London
Permanent, Full-time
Job description

upReach are seeking to hire a Programme Manager to deliver the charity’s Sponsored Programmes. This is an exciting opportunity to directly contribute to the growth of the charity through leading a delivery team of Programme Coordinators to recruit and support Associates (what we call the Undergraduates we support) on three unique programmes. This role would suit individuals with 3+ years experience in a programme delivery and team management role, who have a passion for social mobility and are used to operating in a fast paced environment. The successful candidate will take responsibility for the implementation of three programmes of support, including key stakeholder management and reporting to the different funding partners. They will be a key member of a dynamic and growing national team. 

Key Information

The Programme Manager will play a pivotal role in delivering the upReach Sponsored Programmes. Whilst historically most upReach programmes have been funded by either University or Employer Partners there are a growing number of programmes funded outside of this model, which this role will manage and coordinate all aspects of. Reporting to the Director of Programmes & Impact, they will grow and improve the resourcing of upReach’s Sponsored Programmes - from their design and Associate recruitment to their delivery and evaluation. They will work alongside the delivery leadership team (Director of Programmes & Impact and 3 Programme Delivery Managers) to form plans and strategies for upReach’s general Associate recruitment, programme delivery and team management. They will also work closely with the Fundraising and External Affairs Manager and Employer Partnerships Manager and their teams to ensure that all programmes within their remit are managed effectively. 

Location:              London (near London Bridge) or Birmingham. Initially on a remote basis.

Hours:                   Full-time - 40 hours per week, 9am - 6pm 

Start date:            January 2021 preferred

Reporting to:       Director of Programmes & Impact

Deadline:              9pm Sunday 13th December. Early applications are encouraged.

Core Responsibilities

These will include:

Programme Design & Delivery

  • Contribute to strategic decisions concerning the design and delivery of each of the Sponsored  Programmes, creating a 12 month plan in advance of the start of each recruitment cycle. 

  • Lead the design and delivery of a marketing campaign to recruit new Associates to these programmes, including outreach to schools to identify eligible alumni for the programme. This will also include working with the Student Attraction Leader and Senior Marketing Officer to effectively work together to meet onboarding targets.

  • Work with the Director of Programmes and Impact to design learning journeys for Sponsor Programme Associates

  • Oversee the development and creation of resources and planning and delivery of events relevant to the unique needs of the participants in the Sponsored Programmes. 

  • Monitor and evaluate the effectiveness of the Sponsored Programmes with overarching responsibility for meeting internal engagement and applications success KPIs.

  • Maintain strong relationships with Sponsor partners, including managing quarterly/annual reporting requirements on stakeholder KPIs.

Team Management

  • Manage a team of (3-4) Programme Coordinators in a variety of locations - providing weekly 1-to-1 support, reviews and personal development support. 

  • Ensure Programme Coordinators document all interactions with Associates and application progress.

  • Use relevant dashboards and data to set Programme Coordinator priorities.

  • Manage Programme Coordinator progress to ensure that all stakeholder KPIs are achieved.    

  • Contribute to strategic decisions concerning the resourcing of the Sponsored Programmes.

  • Be part of the upReach Management Team and contribute to forming the strategy and direction of the charity. 

Associate Support

  • Individual and small group work with Associates - coaching 40 Associates to take the day-to-day steps needed to realise their career potential, which might include pastoral support, career guidance, and support with job applications.

Person Specification

This position would be suited to individuals who are committed to upReach’s mission and have an understanding of, and empathy with, the challenges facing those from lower socio-economic backgrounds.

To be successful you should have at least 3 years experience working in programme delivery, stakeholder management and leading small teams. The ideal candidate will be proactive, resilient and used to managing competing priorities within a varied workload. They should be flexible and willing to perform varying duties depending on the shifting needs of the charity.  

Essential Skills/Experience

  1. Experience working in a fast-paced environment and working independently to find solutions to problems.

  2. Ability to engage and flex communication style confidently with a variety of stakeholders, such as beneficiaries, upReach partners and all levels of employees across the organisation. 

  3. Experience working directly with key stakeholders to manage and grow a relationship and/or partnership.

  4. Excellent influencing, facilitation and communication skills (both oral and written) and be comfortable preparing and presenting reports and proposals to senior management and external stakeholders.  

  5. Line management or team leadership experience.

  6. Strong programme management and problem solving skills, in addition to superb organisational skills to manage a varied workload.  

  7. Self-motivation and an ability to work in a small team as well as independently, with a creative and a proactive attitude.

  8. At least a Grade ‘B’ in Maths and English GCSE (if you have extenuating circumstances, let us know)*

  9. University degree (2:1 or higher)* in any discipline, or equivalent experience.

* The nature of the role requires a high standard of Maths and English, and the ability to quickly review a large amount of information and identify and communicate key themes clearly. Applicants may demonstrate this through the academic qualifications shown above and/or other relevant experience. As our beneficiaries are all undergraduates, a good understanding of the university experience is essential, although it is not necessary that this was acquired through personally gaining a degree.

Desirable Skills/Experience

  1. Project management qualifications or comparable experience. 

  2. Experience delivering all aspects of a programme end to end, from design to reporting and evaluation.

  3. Experience in marketing a programme or campaign.

  4. Experience in Student Recruitment or attraction.

  5. Familiarity with G Suite and Zoom video conferencing software.

Values & Competencies

upReach upholds the following values:

  • Perseverance

  • Integrity

  • Advocacy

  • Aspiration

  • Proactivity 

We are looking for candidates to display the following competencies during the application stages:

  • Problem solving and decision making

  • Planning and organising

  • Collaboration

  • Passion and motivation

  • Communication skills

Application Process

Please visit our website for further application instructions. You will need to submit a PDF copy of your CV and covering letter by 9pm on Sunday 13th December. Please explain your motivation for applying to this role, why you are interested in working at upReach, and provide further details on how your experience matches the job description. Please include PROGRAMME MANAGER in the subject line and indicate in your cover letter where you heard about this vacancy. Early applications are encouraged.

There may be an initial round of short telephone interviews on the 15th December. Shortlisted candidates will be asked to attend a virtual assessment centre on Friday 18th December. If you are not available on these dates please let us know in your application.

Please Note: upReach has a responsibility under the Immigration, Asylum and Nationality Act 2006 to ensure that, at the time of starting their employment, successful candidates have permission to work in the UK.

If you have a right to work in the UK, you will be required to bring proof of this to your interview (by providing your original passport or other right to work documents). If your permission to work in the UK relies on a job offer, please bring written details including evidence of any existing visas or work permits. A photocopy will be taken of your  document(s) and stored securely. If you are unsuccessful at the interview the photocopy will be destroyed. Unfortunately, upReach is unable to financially sponsor Visas or work permits.

Equal Opportunities

upReach is an equal opportunities employer and does not discriminate in employment matters on the basis of race, colour, religion, gender, age, disability, social background or any other protected class. We support workplace diversity and believe it creates dynamic and effective organisations. We are working hard to increase diversity in our team and would particularly welcome applications from BAME candidates.

We are committed to making our roles and culture inclusive. We can make reasonable adjustments throughout the application process and on the job.


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Posted on: 26 November 2020
Closed date: 13 December 2020
Tags: Management

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