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Our Office Coordinator and Variety Great Days Out Administrator plays a key role in ensuring that children across London and the South East have access to memorable experiences while also making sure that our Head Office runs smoothly. Acting as our receptionist you'll be the first port of call for calls, visitors and and enquiries from potential beneficiaries.
This varied and exciting role is at the heart of our Head Office team.
The Variety Great Days Out (VGDO) Programme offers thousands of disabled and disadvantaged children and young people the opportunity to experience trips and activities which help them to learn, socialise and have fun.
We're looking for an experienced administrator to provide excellent customer service to internal departments and external stakeholders. The ideal candidate will need to be skilled at multi tasking and have an excellent eye for detail. From overseeing stationary supplies and fire alarm tests to taking bookings for Great Days Out and distributing tickets through the post, you'll need to be well organised and maintain a calm approach in all situations.
This job is suited to someone who has some experience in an office environment and is looking to develop their skills further. You'll need excellent communication skills and a passion for supporting children and young people living with disabilities, long-term illness or disadvantage.
This is a new post which will support the growth of our Variety Great Days Out programme over the next few years.
Office Co-ordinator Responsibilities (approx. 17.5 hours per week)
Health and Safety
VGDO Administrator Responsibilities (approx. 17.5 hours per week)
Co-ordinating VGDO Bookings
Marketing the VGDO Programme
Occasional evening and weekend working will be required.
Qualification Skills, Knowledge and Experience Required
Minimum of 5 grade A*- C GCSEs, including English and Maths
A’ Level or other further education qualifications (desirable)
Excellent administrative skills
Polite, friendly and welcoming manner
Excellent customer service skills with an ability to respond positively to customer and colleagues’ needs, complaints and problems with patience and sensitivity
Well organised, with a track record for meeting deadlines
Excellent written and verbal communication skills
Excellent interpersonal skills, with an ability to manage internal and external stakeholders
Able to apply sound judgment while working independently
Detail-oriented and highly organised with the ability to multi-task
Able to work under pressure to meet deadlines
Computer literate with the ability to analyse and manipulate data
Able to work as part of a team
Able to maintain a positive and pro-active attitude to work
Microsoft Office (including excel)
Good understanding of the principles of customer care
Knowledge of the barriers and challenges faced by disabled children and young people
Technical knowledge of CMS software, preferably Microsoft Dynamics (desirable)
Previous experience of administration, preferably as a receptionist, administrator or PA
Experience of working with children in a paid or voluntary capacity (desirable)