Legacy Administrator

Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Travel to London office on an occasional basis
 

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

The Legacy and Supporter Care team works tirelessly to process donations and generate income to fund groundbreaking research, provide funds to amplify our voice by relentless campaigning and ensure that our services are there when they are needed the most. The team delivers high levels of legacy income to support the Versus Arthritis ambition and vision, whilst leveraging our infrastructure to maximise efficiencies to drive growth in both our income and supporter base. We’re the team that listens, supports and enables colleagues, peers and volunteers to demand more for people with arthritis.

About the role

The Legacy Administrator role is crucial in supporting the care and stewardship of gifts in wills supporters, lay executors and family members of our generous donors. You will be patient, empathetic, compassionate and sensitive in your correspondence and tone when communicating with them, demonstrating the Versus Arthritis values; giving strength when it is needed, never stopping the search for answers and working better together.

You will be responsible for running your own legacy files, overseen by the Legacy Administration Manager to maximise income to continue funding developments for breakthrough treatments, enable relentless campaigning for arthritis to be seen as a priority and ensuring support is provided when it is needed. This will require effective communication, efficient time and diary management, flexibility in approach to challenges and excellent organisational skills.

About you

The Legacy Administrator will join the Legacy Administration team, overseeing the receipt of gifts left in wills to Versus Arthritis. This is a fast-paced team with over 900 open files so the role requires excellent attention to detail. If your knowledge, skills and experience include the following then we’d love to hear from you:

• Performing successfully in a high-volume administrative role, which has required you to effectively manage your own workload.
• Working in an environment that requires flexibility of outlook to meet constantly changing problems and challenges.
• Excellent verbal and written communication and interpersonal skills, with the ability to tailor correspondence to the appropriate audience.
• Excellent organisational skills, time management and prioritisation.
• Confidence in using Microsoft Word, Outlook and Excel.
• The ability to use initiative while also being a team player. Working collaboratively across the team, directorate and wider organisation to ensure delivery of the strategic goals and objectives.
• Process driven with a methodical approach and a good level of accuracy.
• Having an empathetic ear, patience and understanding as staple skills, together with the ability to speak compassionately and sensitively to bereaved families.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries) and membership of the Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan.

Application deadline and shortlisting

• We advise candidates to apply early as we reserve the right to close applications ahead of this date.
• Only shortlisted candidates will be contacted.

We do not wish to receive contact from agencies or media sales.

Interview

Interviews expected: Monday 4 December 2023 and Tuesday 5 December 2023 at Copeman House, St Mary’s Court, St Mary’s Gate, Chesterfield, S41 7TD.

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.