Birmingham, West Midlands
Manchester, Greater Manchester
£58,616.25 per annum + Home Working allowance
Permanent, Full-time
Job description

Victim Support is looking to recruit to the role of Assistant Director - Service Design and Quality. The location of this role is flexible and home based, with national travel when required.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The Assistant Director - Service Design and Quality will lead the development and ongoing improvement of service methods and products, driving innovation in service delivery models and support techniques.

You will work to to ensure that VS' service models, approaches and interventions are evidence based, competitive and meet the needs and requirements of commissioners, funders and victims. You will have significant experience of designing products to support and develop service delivery.

You will lead the development and implementation of the VS Quality Management System and you will have understanding and experience of quality management application.

You will be expected to be to drive delivery, innovate and collaborate - able to lead and be a team player. You will foster innovation, collaborative, positive working relationships and drive high performance.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

More about Victim Support
Victim Support

VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more

Refreshed on: 21 August 2020
Closed date: 04 September 2020
Job ref: 2826
Tags: Senior Management, Advocacy