Leeds, West Yorkshire (On-site)
Up to £20680.59 per annum
Permanent, Full-time
Job description

We have an exciting opportunity for a Referral Centre Advocate to join the West Yorkshire team in Leeds, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?

Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

Then we'd love to hear from you.....

What we offer:

At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:

  • Flexible working options including hybrid working
  • 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
  • Pension with 5%employer contribution
  • Enhanced sick pay allowances and maternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub and salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

About the role:

This role is office based in Merrion House, Leeds, although we are currently working on a flexible rota which also includes some days working from home. There may be occasional travel required for training and development purposes.

As a Referral Centre Advocate you will be:

Working within the Leeds Victim Support team, supporting victims of all types of crime.

Contacting victims of crime by telephone, carrying out needs and risk assessments following agreed processes and timescales. Facilitating the delivery of identified needs by referral on to another appropriate service on behalf of the victim using agreed processes or by directing referrals to an appropriate colleague to allocate to a Victim Support Caseworker or Volunteer.

Managing victims immediate service needs where necessary

Recording all contacts with victims of crime securely and accurately on the VS Case Management System, and in accordance with procedures for monitoring and evaluation purposes.

Carrying out any other duties as and when required by the Team Leader or Operations Manager

You will need:

  • Experience of delivering a service in a statutory, voluntary, community or private social care setting
  • To be able to communicate effectively, verbally and in writing, including telephone skills
  • To be able to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control your own emotions
  • To be computer literate with good typing skills

Please see attached Job Description and Person Specification for further details.

About us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision, Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to create an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior the published closing date.

More about Victim Support

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.

... Read more

Refreshed on: 19 July 2022
Closed date: 02 August 2022 at 13:38
Job ref: 4296
Tags: Advice, Information, Support Worker