Victim Support are advertising the post of Homicide Service Children and Young Peoples (CYP) Team Administrator to perform office based administration in Saltaire (Bradford).
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
The successful candidate will be joining the National Homicide Service within the Administration Team for a fixed term contract until 31st May 2022 and will be responsible for managing all initial referrals for Children and Young People (CYP) bereaved through homicide; the organisation, administration and support of the CYP service.
You will be expected to act as the initial point of contact for the CYP Homicide Service with homicide caseworkers and other relevant organisations to record and inform the CYP Homicide Service of new referrals. You will ensure that bereaved Children and Young People are central and integral to all processes that concern them.
Reporting to the CYP Service Manager you will be expected to manage recording of referrals on the case management system, answering and making calls and actively managing the Homicide Service National Directory for Children and Young People.
You will need to have excellent communication skills (telephone and outlook), an ability to build and sustain solid working relationships with various organisations and act as a point of contact for bereaved individuals. You will liaise with service users, commissioned partners, external organisations and internal staff and colleagues. The ability to sustain good working relationships is imperative to this role.
Applicants should have strong communication skill, with experience of working with vulnerable people. They should also be able to work under their own initiative and be able to prioritise work and conflicting demand/needs and interests.
You will be able to work both independently and within a team to organise your tasks and diary to meet the needs of the service and bereaved, whilst being able to respond to other requirements as they present. The ability to perform well under pressure is a must with the ability to find creative solutions to problems as they are identified.
Administration and Strong IT skills are essential (word, Outlook, Case Management systems), as well as attention to detail and accurate recording on a case management system.
Please note this is an office based administration post, underpinning the service to allow support to be delivered directly, by caseworkers, to people bereaved by Homicide.
Being a Homicide Service Administrator is a demanding role, but hugely rewarding. You will be joining a passionate and committed team who support and mentor each other to ensure that bereaved receive an outstanding, and consistently premium service.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.
VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.
If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.