Birmingham, West Midlands
Manchester, Greater Manchester
£32,736.19 per annum + Home working allowance & travel expenses
Permanent, Full-time
Job description

Victim Support is looking for a Domestic Abuse Programme Operations Manager. This role is full time and home based with travel around England and Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

Victim Support (VS) is looking for an outstanding team who will deliver a transformational national Domestic Abuse early help support programme. This programme will provide specialist information and support, enabling people to act on domestic abuse as soon as possible and stop it from happening again. Funding for this programme has been secured for 3 years (to December 2023).

As Operations Manager you will lead, manage and develop staff in providing safe, high quality and consistent group work services to victims and survivors of domestic abuse across England and Wales. You will work closely with the Domestic Abuse Programme Lead to ensure the whole service is responsive to client needs and has the resilience to cope with demand and change.

The successful candidate will require excellent staff development and management skills to oversee a team of Group Facilitators and Team Leaders to deliver group work support to low risk victims of domestic abuse and those at risk of domestic abuse. Ideally you will have experience of successfully managing culturally diverse teams.

You will ensure that the wellbeing and safety of participants is central to all processes.

You will be accountable for the performance of your team and ensuring the delivery of group work is consistent and effective. This includes ensuring that Information Management standards are adhered, specifically in relation to compliance with GDPR, Safeguarding and Information Sharing policies and procedures.

This vacancy will close midnight Tuesday 29th December 2020, with interviews expected to take place week commencing 7th January 2021. 

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

More about Victim Support
Victim Support

VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more

Refreshed on: 18 December 2020
Closed date: 29 December 2020
Job ref: 2999
Tags: Management, Operations