Cardiff, Wales

Up to £30000 per annum



About the organisation

VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more

Job Description

Victim Support is looking for full time victim focused Fraud Support Project Manager for their busy National Contact Centre based in St Mellons.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role is to set up, implement and manage the Fraud Support project. The successful applicant will be accountable for Fraud Crime support services across England and Wales. Additional responsibilities include progressing the work streams identified in the Project specification within the agreed timescales, to assisting the Contract Manager with the development and management of fraud crime services, particularly ensuring the team meets Key Performance Indicators.

The successful candidate will also have to identify opportunities for appropriate projects to improve available services to all victims of fraud crime, and be accountable for information management ensuring adherence to Victim Support's Confidentiality Policy and Information Sharing Policies, including Safeguarding and Disclosure and act within legislative requirements.

This role will be initially be for a six month pilot which, if successful, will be extended.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

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