Victim Support Homicide Service London Region is looking for a caseworker. The post is full time, working 37.5 hours a week 9-5, please note there may be some requirement to work unsocial hours based on client's needs.
Your role will include maintaining a caseload and to ensure a high quality, client-led service is consistently delivered to the bereaved.
You will be based in our London Office WhiteCross Studios. This a permanent contract.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
The successful candidate will be joining our London team and will be responsible for providing a high-quality, front-line service to bereaved people following Murder, Manslaughter, Infanticide, and Pilot Witness Service delivering a premium service.
You will be expected to act as the named contact and manage a complex caseload while maintaining multi-agency links with Police Family Liaison Officers (FLOs) and other relevant organisations that can help to progress identified needs; you will ensure that bereaved people are central and integral to all processes that concern them.
You will be required to build effective links with operational colleagues in the region including the Witness Service. You will need to have excellent communication skills (telephone, email and face-to-face meetings), an ability to build and sustain solid working relationships with various partners and most importantly build rapport with victims. The post requires Caseworkers to visit victim's homes.
The ability to advocate and support victims through their recovery is a must, as well as managing the multi-faceted challenges you will experience on a day-to-day basis.
Applicants should have experience of working with vulnerable people. They should also be able to work under their own initiative and be able to prioritise work and conflicting demand/needs and interests, whilst keeping victims at the focus of all work undertaken.
You will be able to organise your diary to meet the needs of victims, whilst being able to respond to other tasks as they present. You will be IT proficient (word, Outlook, Case Management systems), the ability to maintain timely and accurate records is also an important aspect of the Case Worker role.
Being a Homicide Caseworker is a demanding role, but hugely rewarding. You will be joining a passionate, professional and committed team who support and mentor each other to ensure Victims receive an outstanding, and consistently premium service.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.
If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service (DBS) checks will be required.
Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.