Victim Support is looking for Independent Victim Advocates based in the Greater Manchester area.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
Independent Victim Advocates (IVA) play a vital role in delivering a structured support service to victims of crime across Greater Manchester to assist them cope and recover. You will be responsible for establishing contact with victims to assess the impact of crime and providing appropriate information and support. As the needs and experiences of our clients are wide ranging the support you will provide will range from brief interventions over the telephone to longer term 1:1 outreach via appointments and telephone based support. Roles will complete initial training in Bolton, with the vacancies across Greater Manchester, and these will be allocated in discussion with successful candidates.
The main purpose of the role is to provide personal and structured support to victims of crime, which include victims of serious crime, persistently targeted victims, vulnerable and intimidated victims as per the MOJ Victims Code of Practice; to develop and enhance relationships with key statutory and non-statutory partner agencies, especially within the hub setting working together in support of enhanced entitlement victims of crime and to manage the work of volunteers in providing appropriate support to victims of crime, retaining overall responsibility for the case management.
To be successful in this role, you will have understanding and knowledge of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the Data Protection Act and other legal requirements. You will have experience of delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting. You will also have knowledge of the criminal justice system and the impact of crime including witnesses giving evidence.
You will have an excellent telephone manner with the ability to engage and develop rapport as well as the ability to needs assess, risk assess and empathise with the victim. You will be able to work without direct supervision, prioritising work and dealing with competing or conflicting demands/ needs and interests in an organised and methodical manner. You will be able to gather, analyse and use information and evidence from different sources, solve and resolve problems.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.
Successful candidate must be willing to work towards completing an internal IVA accreditation.
Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.