Victim Support is looking for a Medical Services Team Leader in its National Contact Centre in St Mellons, Cardiff.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
The main purpose of the role is to provide confidential information and support for victims who contact the call centre. The current services are the Victim Information Service; Support Line; and the Information Line for the Independent Inquiry to Child Sexual Abuse. You will also provide high quality, accessible and relevant support for victims and enable users of the service to access further support and information, according to their need and preference. You will also be required to carry out the following duties;
- Carry out effective line management and manage performance of the team.
- Provide Safeguarding advice and guidance to call handlers during shifts.
- provide confidential information and support for callers to fitness to practice Medical Council emotional support service
- be main point of contact for Medical Council emotional support service for National Contact Centre staff
To be successful in this role you will be able to communicate effectively, verbally and in written form, including telephone skills. You will be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will also be able to demonstrate a strong customer services focus.
As the services are provided between 8am -6pm,Monday to Friday the successful candidate will be required to work flexible across those times and they will also require an enhanced Disclosure and Barring Service (DBS) check.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form. If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.
If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.