Cardiff (On-site)
Up to £22000 per annum
Job description

We have an exciting opportunity for a Outreach & Onboarding Coordinator to join the National Contact Centre team in St Mellons, Cardiff working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances & maternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at the National Contact Centre.

As an Outreach & Onboarding Coordinator you will build local relationships and promote the work of Victim Support in order to attract staff to work at our 24/7 National Contact Centre. The Coordinator will manage the end-to-end recruitment process for new staff including advertising and promoting roles, running recruitment events, organising the selection process including interviews, completing onboarding checks as well as coordinating initial training and induction for new starters.

The Coordinator will not be required to select candidates or deliver induction or training, but will organize these activities so they are seamless and efficient, making the best use of managers time and giving candidates a positive experience.

You will need: -

  • Knowledge of the law and best-practice relating to effective, non-discriminatory recruitment processes
  • Experience of building stakeholder relationships
  • Experience of presenting to individuals or groups
  • To be self-motivated and well-organised with the ability to plan and use initiative to prioritise work
  • Excellent communication skills, verbally and written, including telephone skills
  • Excellent IT and administrative skills including the use of Microsoft Office packages

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

More about Victim Support

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.

... Read more

Refreshed on: 30 May 2022
Closed date: 20 June 2022 at 13:50
Job ref: 4176
Tags: Human Resources