Operations Manager

We have an exciting opportunity for you to join us as the Operations Manager for a new Fraud Peer Support Pilot Project to be be delivered in South London, Kent and Sussex. This vacancy is full-time, working 37.5 hours per week, home-based with travel required throughout the region.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

We are looking for an experienced manager who can demonstrate the ability, passion and determination to lead all aspects of an effective and innovative service that can transform the lives of adult fraud victims. You will set up and deliver a fraud peer support pilot project across Kent, Sussex and South London.

As the Operations Manager you will be responsible for:

• the recruitment, management, supervision and development of the fraud caseworker team
• overseeing the delivery of individual, tailored support for victims of fraud
• the development and delivery of innovative online and in-person peer support work
• ensuring we provide high quality support services that meet the needs of victims of fraud
• working in close partnership with police, local authorities and other key stakeholders
• ensuring the voices and experiences of victims are heard in and beyond the criminal justice system

On occasion you may also be involved in bid writing and fund raising activity, and with print and broadcast media. The areas for delivery of the pilot are South London, Kent and Sussex and the post-holder will need to reside in one of these, and will be able to travel across the three areas

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

The closing date for this role is midnight on Wednesday 29 November 2023 and interviews will be held in the week of 11 December

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.