Victim Support is looking for a Pre-Trial and Outreach Service Manager to effectively lead a dedicated Pre-Trial and Outreach team across London, ensuring witnesses are supported to attend court to give their best evidence.
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
An exciting opportunity has arisen for a highly motivated and sucessful Service Manager to join Victim Support to lead on the development of pre-trial and outreach support as part of the London Victim and Witness Service.
The Service Manager will support a team to work to the London Victim and Witness Service (LVWS) service delivery model and ensure staff work in accordance with Victim Support's policy & procedures and contractual requirements.
Ensuring both prosecution and defence witnesses receive the support they require; delivered in the way that is most effective for them and supports their attendance at court.
Maintaining effective relationships and formal partnerships across the criminal justice sector and with key stakeholders promoting and developing the services of London Victim and Witness Service.
To manage a Pre-Trial and Outreach Team to work efficiently on a pan-London basis ensuring witness referrals are effectively responded to and ensure compliance with data recording and reporting.
As the Service Manager you will inspire your team to create a culture of excellent customer service, building a motivated and engaged team focused on meeting Victim Support's current and future contractual requirements as well as increasing take up of service and ensuring all witnesses get the support they deserve.
You will take a lead in the recruitment, selection, induction and retention processes for all staff reporting directly to you and to provide effective day-to-day support and supervision for all members of staff by delivering / implementing: routine case and work load reviews; line management ensuring staff are meeting their performance targets and that agreed outcomes and outputs are met by the service and identify learning and development opportunities and performance management issues. Contribute to employee evaluations and training reviews.
The Service Manager will have experience in coaching staff to enable them to provide effective Pre-Trial and Outreach Support to both prosecution and defence witnesses and provide advice and support to LVWS teams on PTOS issues as well as supporting with actual service delivery.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.
If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.