Victim Support is looking for a Referral Centre Advocate based in Leeds.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
The main duties of the job are to make initial telephone contact with victims and undertake comprehensive assessments of the victims' needs. The purpose of the role is to commission a range of services to support any identified needs. You will refer on to other agencies and contract approved service suppliers to deliver services to victims. You will direct referrals to an appropriate colleague to allocate Victim Support work. Ultimately, you will ensure that victims' identified service needs are met satisfactorily.
Applicants should have experience of working in a statutory, voluntary or community work setting. You will have an understanding and knowledge of confidentiality and safe working.
The successful applicant will need to be a keen team player and will able to priorities work and deal with competing and conflicting demands, needs and interests and will promote the organisation's interests and values. Excellent IT skills and communication skills are essential.
We have to deliver an 8am to 8pm service Monday - Saturday to comply with our funding contract.
A shift pattern is in place and you will be expected to work flexibly within this rota.
VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.
If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.